Super 8 by Wyndham Long Island City LGA Hotel

The Super 8 by Wyndham Long Island City LGA Hotel, situated at 31-62 14th St, Astoria, NY 11106, USA, positions itself as a budget-friendly lodging option in the vibrant borough of Queens, with a specific emphasis on its proximity to LaGuardia Airport (LGA). While the "Scenic Spot" category typically implies aesthetic appeal or landmark status, for a hotel, it refers to its strategic location and the accessibility it provides to surrounding attractions or transit hubs. This hotel aims to serve travelers seeking economical accommodation with convenient access to the airport and potentially to Manhattan via public transport, leveraging its location in Long Island City/Astoria.

The environment of the Super 8 by Wyndham Long Island City LGA Hotel, based on customer reviews, appears to be a critical concern for potential guests. One significant issue reported is the discrepancy between booked room types and actual accommodations provided upon arrival. Guests have described receiving rooms that were "nothing like what we reserved," specifically noting instances of booking non-smoking rooms with two beds and being assigned smoking rooms with only one bed. Furthermore, the presence of stairs without an elevator, as reported by a guest with mobility challenges, points to accessibility limitations that are crucial for many travelers. The general "condition of the hotel" has also been a point of contention, with guests describing it as disappointing given the prices charged. This suggests that the interior environment and general upkeep may not meet expected standards, leading to a negative guest experience. The atmosphere, as depicted in reviews, seems to be one of unreliability and potential discomfort due to the stark contrast between expectations set during booking and the reality upon check-in.

The services offered by the Super 8 by Wyndham Long Island City LGA Hotel, as reported by past guests, reveal significant operational challenges and a lack of consistent guest care. The most critical service issue highlighted is the hotel's alleged failure to honor reservations and provide the specific room types booked and paid for in advance. When discrepancies arise, guests have reported that the hotel staff, including the owner, has been unwilling to accommodate or rectify the situation. A severe instance includes the refusal to issue a refund even when the hotel could not provide the reserved room, resulting in guests being "kicked out without a refund." Another alarming account details a guest being charged for additional nights they did not stay, despite verbal agreements and signed receipts for a single night's stay. Efforts to resolve these erroneous charges through the Super 8 corporate entity were reportedly unsuccessful, as the hotel is "privately run," indicating a limited scope of corporate oversight on individual hotel practices. The hotel's alleged communication with banks, falsely stating guests never showed up or made different reservations, further complicates matters and points to a fundamental breakdown in customer service and financial integrity. While Super 8 hotels typically offer basic amenities like free Wi-Fi and complimentary breakfast, the severe issues reported by guests regarding core reservation and billing practices overshadow any potential positive services.

The features of the Super 8 by Wyndham Long Island City LGA Hotel, in light of customer feedback, present a concerning picture. Its primary feature as a "Super 8 by Wyndham" branded hotel suggests an affiliation with a well-known budget hotel chain, which typically implies certain standards of quality and service. However, the reviews strongly contradict this expectation. The property's location at 31-62 14th St, Astoria, NY 11106, provides geographical proximity to LaGuardia Airport, which is an advantageous feature for air travelers. However, the reported lack of an elevator in some sections of the hotel, particularly for multi-story accommodations, is a significant feature limitation, especially for guests with disabilities or heavy luggage. The presence of both smoking and non-smoking rooms implies a feature to cater to different guest preferences, but the failure to provide the booked room type negates this benefit. Furthermore, the hotel's operational model, being "privately run," as communicated by the Super 8 corporate line, is a critical feature, as it means disputes or issues may not be easily resolved through the corporate channels typically associated with a large hotel brand. The pricing strategy also appears to be a notable feature, with guests reporting significant price increases upon late check-in compared to online rates, and subsequent unauthorized charges. These features, as experienced by customers, paint a picture of an establishment where advertised or expected standards are not consistently met.

Promotional information for the Super 8 by Wyndham Long Island City LGA Hotel, found on booking platforms and the Wyndham Hotels & Resorts website, likely highlights its brand affiliation, proximity to LaGuardia Airport, and presumably its budget-friendly rates. However, the most impactful "promotional" information, though negative, comes from actual customer reviews, which are crucial for prospective guests to consider. Phrases like "DO NOT BOOK THIS HOTEL – AVOID AT ALL COSTS" and "This was the worst hotel I ever went to" serve as extremely strong disincentives. Detailed accounts of being charged incorrectly, refusal of refunds, and being "kicked out" without proper compensation are powerful cautionary tales that supersede any positive branding or location-based promotions. The warning to "Save yourself the stress and financial loss — book somewhere else where management actually respects their guests and honors reservations" functions as a direct and urgent piece of advice. The mention of having to file a "small claims lawsuit to get my money back" is a severe indication of disputes and a complete lack of resolution through conventional customer service channels. While the hotel's official listing would emphasize convenience for airport access and the Super 8 brand, the overwhelming negative sentiment in these detailed reviews serves as a critical counter-promotion, urging caution and recommending alternative accommodations. Therefore, while the hotel itself might promote itself through its brand and location, the real-world experiences of customers provide a very different and starkly negative promotional message for local users and travelers.

Super 8 by Wyndham Long Island City LGA Hotel

31-62 14th St, Astoria, NY 11106, USA