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DoubleTree by Hilton New York Midtown Fifth Ave

25 W 51st St, New York, NY 10019, USA

3.0
The location of this hotel is amazing — right in Midtown and walking distance to just about everything. We had a great view from the 22nd floor, and the beds were super comfy. Showers were nice (when they worked), and the staff was consistently friendly throughout our stay.That said, I can’t give more than 3 stars due to a few major inconveniences. First, the hotel only has 2 elevators for a 26-story building, which led to long wait times even when both were functioning. On our last morning, one elevator was out of service. We waited over 10 minutes for the other one (which was full by the time it reached our floor), and ended up taking 22 flights of stairs down so we wouldn't miss our flight.Even worse, there was no water at all on our last morning — no showers, no flushing toilets, no washing hands, nothing. I felt bad leaving a, let’s just say, “solid” goodbye in the toilet before realizing there was no way to flush. I went down to find the lobby full of frustrated guests demanding refunds. The staff said the water outage was due to an issue out of their control, and they were kind enough to offer bottled water and personally assured me I’d get a 50% refund on the final night (which would be around $200). But as of now, I haven’t seen any refund or follow-up, which is frustrating.I understand things happen, and the staff was kind through it all — but for the most expensive hotel I’ve ever stayed in (over $1300 for 3 nights), I expected better handling of issues like these. At the very least, some proactive communication or a hotel-wide discount on the last night would’ve helped ease the sting.Overall, we had a wonderful time in NYC, but I won’t be staying here again. Next time I’ll book somewhere a little cheaper outside the city. - Andrew Koester
DoubleTree by Hilton New York Midtown Fifth Ave Overview Intro Photos Location Reviews

DoubleTree by Hilton New York Midtown Fifth Ave Introduce

New York City, a vibrant and ceaselessly energetic metropolis, offers an endless array of experiences, from iconic landmarks and world-class entertainment to diverse culinary adventures. For anyone looking to immerse themselves in the very best of what the city has to offer, choosing the right accommodation is paramount. The DoubleTree by Hilton New York Midtown Fifth Ave stands as a highly sought-after option, primarily due to its enviable location in the absolute heart of Manhattan. This article aims to provide a clear, engaging, and informative overview of the DoubleTree by Hilton New York Midtown Fifth Ave, detailing its exceptional positioning, the array of services and features it provides, and why it remains a compelling choice for New Yorkers seeking a fantastic hotel experience in their own remarkable city.

The DoubleTree by Hilton brand is known for its warm welcome, often symbolized by the signature warm chocolate chip cookie upon arrival. This particular hotel leverages its prime location to offer guests unparalleled access to New York City's most famous attractions. While some past guests have shared experiences regarding operational challenges, the consistent praise for the staff's friendliness and the overall comfort of the rooms highlight the hotel's commitment to guest satisfaction. For locals, whether planning a special staycation, needing a convenient base for business, or hosting visiting friends and family, the DoubleTree by Hilton New York Midtown Fifth Ave promises a central and comfortable retreat amidst the city's exhilarating pace.

Location and Accessibility

The DoubleTree by Hilton New York Midtown Fifth Ave boasts an truly exceptional address: 25 W 51st St, New York, NY 10019, USA. This places it in an enviable position right in the heart of Midtown Manhattan, providing guests with unparalleled access to some of New York City's most famous landmarks and vital transportation hubs.

Stepping out of the hotel, you are literally surrounded by iconic destinations:

  • Rockefeller Center: Directly adjacent and visible from many rooms, offering access to NBC Studios, the famous seasonal ice-skating rink, the Top of the Rock observation deck, and world-class shopping and dining.

  • Fifth Avenue: Just steps away, providing immediate access to luxury retail flagship stores and high-end boutiques.

  • St. Patrick's Cathedral: A stunning architectural masterpiece, often just across the street or a very short walk.

  • Radio City Music Hall: A legendary entertainment venue, perfect for catching a show or a behind-the-scenes tour.

Beyond these immediate neighbors, many other key attractions are within comfortable walking distance. Times Square, the Theatre District, and Central Park are all easily reachable, allowing guests to spend less time commuting and more time enjoying the city.

The hotel's accessibility is further enhanced by its proximity to major subway lines. The 47-50 Sts-Rockefeller Center subway station (B, D, F, M trains) is just a block away, and the 5th Avenue-53rd Street station (E and M trains) is also within easy walking distance. This excellent subway connectivity means you can effortlessly explore other boroughs or reach major transportation hubs like Grand Central Terminal or Penn Station. For those arriving from New York's airports (JFK, LaGuardia, or Newark), the central location simplifies taxi, ride-share, or public transit connections. The consistent praise from guests about the "amazing location" highlights just how convenient this hotel is for experiencing the very best of New York City on foot or via public transport.

Services Offered

The DoubleTree by Hilton New York Midtown Fifth Ave aims to provide a welcoming and comfortable stay through a range of standard and Hilton-brand specific services. Guests consistently commend the staff for being "friendly throughout our stay" and "very apologetic" even during challenging circumstances, indicating a strong service-oriented approach.

  • Signature Warm Chocolate Chip Cookie: A welcoming amenity upon arrival that sets a friendly tone for your stay.

  • 24-Hour Front Desk and Concierge: Staff are available around the clock to assist with check-in/out, offer local recommendations, arrange transportation, and address guest inquiries.

  • Complimentary Basic Wi-Fi: Standard internet access is typically provided, with premium Wi-Fi often available for an additional fee or as a Hilton Honors benefit.

  • Daily Housekeeping: Ensuring that rooms are cleaned and refreshed daily.

  • Luggage Storage: Secure facilities for storing bags before check-in or after check-out, allowing guests to explore freely.

  • Business Center: Equipped with computers and printers, catering to the needs of business travelers.

  • Dry Cleaning/Laundry Service: Professional services are available to keep your wardrobe fresh.

  • Room Service: Convenient dining options delivered directly to your room during specified hours.

  • Accessibility Features: The hotel generally offers accessible rooms and facilities to ensure comfort for guests with mobility needs.

  • Valet Parking: Available for a fee, providing a convenient solution for guests arriving by car in a busy urban area.

Features / Highlights

The DoubleTree by Hilton New York Midtown Fifth Ave offers several features designed to enhance guest comfort and capitalize on its prime location, despite some operational challenges noted by previous guests.

  • Prime Midtown Location: The absolute standout feature is its location directly opposite Rockefeller Center, offering unparalleled access to major attractions, shopping, and dining, making "walking distance to just about everything" a reality.

  • Comfortable Guest Rooms: Guests frequently praise the "super comfy beds" and generally clean and pleasant rooms. Many rooms also offer "great view from the 22nd floor," providing iconic city vistas.

  • On-Site Dining Options: The hotel typically features a restaurant or lounge where guests can enjoy breakfast, and potentially other meals and drinks, without leaving the premises.

  • Fitness Center: While details can vary, DoubleTree hotels usually include a fitness center, allowing guests to maintain their workout routines during their stay.

  • Hilton Honors Program: Guests can earn and redeem Hilton Honors points for their stay, and elite members may enjoy additional perks like complimentary Wi-Fi upgrades or late check-out (subject to availability).

  • Window Views: Many rooms, especially on higher floors, boast impressive views of the surrounding skyscrapers, including potentially Rockefeller Center itself.

  • Pet-Friendly Policy: While not explicitly mentioned in the provided reviews for this specific DoubleTree, many DoubleTree by Hilton properties are pet-friendly, making it a potential feature for guests traveling with their furry companions (check specific hotel policy for fees and restrictions).

  • Concierge Services: The friendly staff are often ready to provide local recommendations and assist with bookings for tours, shows, or dining.

It is important for guests to be aware of the hotel's elevator situation, as a major highlight mentioned in some reviews is the potential for long waits due to only two elevators servicing a 26-story building, which can be an inconvenience during peak times.

Promotions or Special Offers

DoubleTree by Hilton New York Midtown Fifth Ave, like most Hilton brand hotels, frequently offers a variety of promotions and special packages to provide value and attract guests. It is always recommended to check their official website or the Hilton website directly for the most current deals and to ensure you receive the best available rates.

Common types of promotions and offers you might find include:

  • Advance Purchase Rates: Discounts for booking your stay a certain number of days or weeks in advance, often providing the best available rates.

  • Hilton Honors Member Discounts: Exclusive lower rates for Hilton Honors loyalty program members, encouraging direct bookings. Members also earn points for stays that can be redeemed for future nights or other perks.

  • Stay Longer & Save: Reduced nightly rates for extended stays, encouraging guests to enjoy more time in the city.

  • Breakfast Inclusive Rates: Packages that include daily breakfast, offering added convenience and value.

  • Weekend Getaway Deals: Special rates or packages specifically for weekend stays, often appealing to leisure travelers.

  • AAA/AARP Member Discounts: Special rates for members of AAA or AARP.

  • Government & Military Rates: Exclusive discounts for eligible government employees and military personnel.

  • Seasonal Promotions: Offers tied to specific holidays, events (e.g., holiday season in NYC), or times of the year.

It is important to note that while staff may offer compensation or refunds for service disruptions, as indicated in customer reviews regarding water outages or elevator issues, the actual fulfillment of such offers might require follow-up. Guests should keep clear records and communicate directly with hotel management or Hilton customer service for any issues.

Contact Information

For reservations, inquiries, or any other assistance regarding the DoubleTree by Hilton New York Midtown Fifth Ave, you can use the following contact details:

Address: 25 W 51st St, New York, NY 10019, USA

Phone: (212) 262-3200 (Main Hotel Line)

Mobile Phone: +1 212-262-3200 (This is the same as the main phone number, provided for international dialing clarity)

Reservations: You can book directly via the phone number above or, more commonly, through the official Hilton website or the DoubleTree by Hilton website, which will provide the most up-to-date availability and rates.

Online: The most comprehensive and up-to-date information, including direct booking options, virtual tours (if available), and a detailed list of amenities, can be found on the official DoubleTree by Hilton website under the New York Midtown Fifth Ave location.

Email: While direct email addresses for individual hotels are less common for general inquiries, a contact form is usually available on their official website, or you can use the general Hilton customer service contact if specific issues arise.

Conclusion: Why this place is suitable for locals

For New Yorkers, the DoubleTree by Hilton New York Midtown Fifth Ave offers a compelling option for a range of needs, primarily due to its unbeatable central location and the reliable comfort associated with the Hilton brand. For a local seeking a "staycation," this hotel provides immediate access to the very best of Manhattan. Imagine a weekend immersing yourself in world-class shopping on Fifth Avenue, catching a show on Broadway, ice-skating at Rockefeller Center (seasonal), or simply enjoying the festive atmosphere during the holidays – all literally steps from your hotel room. It's the ultimate urban escape without the hassle of extensive travel, allowing locals to fully experience the vibrant core of their city.

For the busy New York business professional, the hotel's location is a significant advantage. Its proximity to major corporate offices, legal firms, and financial institutions in Midtown makes it an ideal base for early morning meetings, late-night work sessions, or hosting out-of-town colleagues. The readily available business center and comfortable rooms ensure productivity. Even if you're not staying overnight, its lobby areas could serve as convenient meeting points.

Moreover, the hotel’s "super comfy beds" and friendly staff contribute to a pleasant stay, ensuring a comfortable night’s rest even amidst the city’s energy. While past reviews mention challenges with elevators and water service, the staff’s apologetic and helpful demeanor suggests a commitment to addressing issues, and for short stays, the convenience of the location often outweighs minor inconveniences for many. For New Yorkers hosting visiting friends or family, recommending this hotel provides them with a central, comfortable, and well-known accommodation option that will undoubtedly enhance their NYC experience. Ultimately, the DoubleTree by Hilton New York Midtown Fifth Ave is an excellent choice for locals who prioritize location, comfort, and direct access to the pulsating heart of New York City, making it ideal for everything from a quick overnight stay to a memorable urban getaway.

DoubleTree by Hilton New York Midtown Fifth Ave Photos

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