Fairfield Inn & Suites New York Queens/Queensboro Bridge

Located at 29-27 40th Rd, Long Island City, NY 11101, USA, the Fairfield Inn & Suites New York Queens/Queensboro Bridge aims to provide a convenient and accessible lodging option in the rapidly developing area of Long Island City. Positioned within what can be considered a vibrant urban "Scenic Spot" due to its proximity to Manhattan, major transportation hubs, and local attractions, this hotel offers a base for both business and leisure travelers looking to explore New York City. However, recent guest experiences reveal significant challenges that potential visitors should be aware of when considering this property.

The environment of the Fairfield Inn & Suites New York Queens/Queensboro Bridge, based on recent customer reviews, presents a mixed picture. While Long Island City itself is a dynamic urban environment with modern high-rises and a bustling atmosphere, the immediate internal environment of the hotel appears to have faced considerable issues. Accounts of "buckets catching water" and a generally "very dirty" condition paint a concerning picture. Guests have reported issues such as "blood on the carpet" and "bugs climbing on the bed," alongside a "loud AC unit" that made sleeping difficult. The physical state of the rooms, including a door that required "hip checked in order to close completely," indicates a need for significant improvement. Furthermore, some guests have noted the presence of "military men in full uniform guarding the hotel" due to the housing of migrants, which, while providing a necessary service, was not communicated to guests beforehand, leading to "concerning" experiences regarding the "current unrest in the area." This suggests an environment that, at times, may feel less like a typical tourist hotel and more like a facility with additional, unadvertised functions. Despite the staff being described as "very nice," the overall physical environment has been a source of considerable dissatisfaction for some guests.

The services offered by the Fairfield Inn & Suites New York Queens/Queensboro Bridge generally align with standard Fairfield Inn offerings, though their delivery has been impacted by the aforementioned conditions. Traditionally, Fairfield Inn & Suites properties aim to provide essential services such as a complimentary hot breakfast, free Wi-Fi, a fitness center, and a business center. The hotel does provide free Wi-Fi and has a bar/lounge (L Bar) and a snack bar/deli. Some rooms may offer skyline views and/or pull-out sofas. However, specific services like luggage storage and express check-in/out are typically available. The recent major disruption mentioned in reviews is the hotel's unexpected closure for renovations until at least September 2024. This closure, which guests were reportedly not notified about, led to significant challenges in rebooking and customer service issues with Marriott. This indicates a failure in crucial communication services, causing considerable inconvenience for booked guests who then had to engage in an "uphill battle to be rebooked." While the hotel stated it was Marriott's responsibility to relocate guests, and Marriott asserted it was the hotel's, this breakdown in service clearly highlights a major operational issue that impacted guests significantly.

The features of the Fairfield Inn & Suites New York Queens/Queensboro Bridge, when operating as intended and following its renovations, would include its brand-standard amenities. These typically comprise 152 colorful rooms and suites across 14 floors, featuring free Wi-Fi, desks with ergonomic chairs, flat-screen TVs, coffeemakers, and mini-fridges. Some rooms are designed to offer "skyline views," which, if accessible and clear, could be a key "Scenic Spot" feature for guests. The presence of a relaxed pub (L Bar) and a fitness room are intended amenities, providing convenience for guests. Its location near the Queensboro Bridge offers quick access to Manhattan, making transportation a primary functional feature. However, recent reviews detail features like "AC unit was loud to the point we couldn’t sleep" and a room door that had to be "hip checked in order to close completely," suggesting significant disrepair. The presence of a "temporary pink art installation in the park with personal notes from residents or businesses describing LIC" in a nearby park, while not a feature of the hotel itself, is indicative of the broader vibrant cultural features of the surrounding Long Island City "Scenic Spot." The fact that the hotel is undergoing renovations, and its last renovation was in 2020, suggests that these features are being addressed to meet brand standards.

As a lodging property categorized as a "Scenic Spot" (largely due to its location within Long Island City and potential views), the Fairfield Inn & Suites New York Queens/Queensboro Bridge provides "goods" and "services" for sale that are typical of a mid-range hotel. The primary "good" for sale is the hotel room itself, which includes the comfort of the bed, the in-room amenities like the TV and mini-fridge, and access to Wi-Fi. The complimentary hot breakfast is also a "good" provided to guests. Other "goods" would include items from the snack bar/deli and beverages from the hotel's bar. The "services" for sale include the overnight stay, access to the fitness center, and potentially services like valet parking (though the review mentions potential issues with parking). The provision of a temporary accommodation for migrants, while a social service, appears to have been an unadvertised "service" that impacted the experience of paying guests. The core "service" that guests expect, and for which they pay, is a clean, comfortable, and safe stay, particularly given the Marriott brand affiliation. However, the recent negative reviews indicate that this core service has not been consistently delivered, impacting the perceived value of the goods and services offered.

Promotional information for the Fairfield Inn & Suites New York Queens/Queensboro Bridge typically highlights its brand name, its convenient Long Island City address at 29-27 40th Rd, and its proximity to key New York City attractions via the Queensboro Bridge. Phone numbers (718) 482-0100 and +1 718-482-0100 are provided for reservations and inquiries. Marriott's official website and other booking platforms would emphasize features like "complimentary hot breakfast," "free Wi-Fi," and "fitness center," along with potential "skyline views" from select rooms. The ongoing renovations, though a cause of frustration for existing bookings, would be promoted as an improvement to the property, leading to a "brand new look" upon reopening. Marketing would likely target business travelers needing access to Manhattan and Long Island City's corporate centers, as well as tourists seeking a more affordable base with good connectivity to Manhattan. The phrase "perfect backdrop for both work and play" suggests a broad appeal. However, the severe negative reviews regarding cleanliness, safety concerns (implied by the presence of military personnel and comments on neighborhood safety), and poor communication about the renovation and rebooking process are significant counter-points to traditional promotional efforts and must be taken into account by potential guests. The current promotional message, if any, should clearly state the renovation status and expected reopening to manage guest expectations accurately.

Fairfield Inn & Suites New York Queens/Queensboro Bridge

29-27 40th Rd, Long Island City, NY 11101, USA