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LEGOLAND® Hotel New York

1 Legoland Blvd, Goshen, NY 10924, USA

4.0
My Recent Stay at Legoland Hotel NY: A Disastrous Display of Customer Service.I am writing to express my extreme disappointment with the customer service I received during my recent stay at the Legoland Hotel in NY. My two-night reservation was tragically cut short when my son suffered an ankle sprain while at the park. This unforeseen emergency necessitated an early departure.I checked out around 2 PM on what should have been the first day of our stay. Given the circumstances – a child's injury and the inability to enjoy the park or utilize our hotel room for the second night – I requested some consideration from the hotel. I wasn't demanding a full refund, but a partial discount would have been a reasonable gesture of compassion.Instead, I was met with what felt like callous indifference. The hotel staff seemed utterly unmoved by my son's situation, almost as if they were smirking at our misfortune. I reiterated that I understood hotel policies, but I was appealing to their sense of empathy and basic human decency in light of our emergency.Their response? A flat refusal.While they may have the right to adhere strictly to their policies, they utterly failed in demonstrating any semblance of customer care. This isn't about the money; it's about how a company responds to a family in distress. This experience highlighted a profound lack of empathy and a complete disregard for customer well-being.Legoland Hotel NY had the opportunity to turn a bad situation into something slightly more positive. They could have shown that they value their guests, not just their bottom line. Instead, they chose the latter.Because of this experience, I will NEVER stay at a Legoland Hotel again. This level of poor customer service is unacceptable, and I strongly advise other families to consider alternative accommodations where compassion and understanding are valued. This hotel clearly prioritizes profit over people. - Emerson Sampaio
LEGOLAND® Hotel New York Overview Intro Photos Location Reviews

LEGOLAND® Hotel New York Introduce

Are you a New York family looking for a unique and unforgettable getaway that truly caters to children and offers an immersive experience? Look no further than the LEGOLAND® Hotel New York! Nestled conveniently in Goshen, NY, this vibrant hotel isn't just a place to sleep; it's an extension of the LEGOLAND® New York Resort adventure, designed to keep the magic alive even after the park gates close. From its imaginative themed rooms to its endless opportunities for play, the LEGOLAND® Hotel offers a stay that's as engaging and exciting as the theme park itself.

This article will delve into what makes LEGOLAND® Hotel New York a standout choice for local families, providing a comprehensive overview of its offerings, location, and the unique touches that make it a brick-tastic destination. We'll explore the services and features that set it apart, as well as any special promotions that might make your visit even more appealing. Whether you're planning a weekend escape or a longer family vacation, understanding what this hotel provides can help you make the most informed decision for your next adventure.

Location and Accessibility

The LEGOLAND® Hotel New York is conveniently located at 1 Legoland Blvd, Goshen, NY 10924, USA. For New Yorkers, its Orange County location makes it a relatively accessible destination by car, offering a break from the city bustle without being excessively far. Situated literally steps away from the LEGOLAND® New York Resort entrance, the hotel offers unparalleled convenience, allowing families to easily transition between their hotel room and the park's attractions. This proximity means less travel time and more play time, a significant advantage for families with young children. While direct public transportation from New York City might be limited, driving offers the most direct route, and the hotel provides easy parking options for guests.

Services Offered

The LEGOLAND® Hotel New York goes above and beyond to provide a comfortable and entertaining stay for its guests, especially those with little ones. Here's a look at the array of services you can expect:

  • Daily Hot Breakfast: Start your day right with a delicious, kid-friendly, family-style breakfast included with your stay, ensuring everyone is fueled up for a day of adventure.
  • Separate Kids' Sleeping Area: Every room is thoughtfully designed with a dedicated sleeping area for children, often featuring bunk beds and a trundle, providing both privacy and fun for the whole family.
  • In-Room Treasure Hunt: Upon arrival, children can embark on an exciting in-room treasure hunt, solving clues to unlock a special LEGO® surprise, adding an extra layer of excitement to their stay.
  • Nightly Kids' Entertainment: The fun doesn't stop when the park closes! The hotel offers nightly family entertainment, including LEGO®-themed dance parties, shows, and storytime sessions, keeping the young adventurers engaged.
  • Resort-Style Pool: Cool off and relax after a day in the park at the hotel's resort-style outdoor pool (seasonal availability), complete with fresh towels, lifeguards, and changing rooms. Cabanas are also available for rent.
  • Housekeeping Services: Stayover service is offered daily between 9:00 AM and 5:00 PM and includes trash removal, towel replacement, and replenishment of refreshments and bathroom amenities. Additional services can be requested via text.
  • Room Service: For a convenient dinner option, the hotel offers freshly baked 16" pizzas delivered directly to your room from 5:00 PM to 10:00 PM, perfect for families. Adult beverages are also available for delivery.
  • On-site Restaurant (Bricks Family Restaurant): Enjoy a full dining experience right at the hotel, offering options that cater to families.
  • Fitness Center: For those looking to maintain their fitness routine, a fitness center is available on-site.
  • Wi-Fi Included: Stay connected with complimentary Wi-Fi throughout the hotel.
  • Gift Shop: The Little Big Shop on-site offers a range of LEGO® sets, custom minifigures, and souvenirs to commemorate your visit.
  • Online Check-in: Streamline your arrival with convenient online check-in.
  • Valet Parking: Valet parking is available for an additional daily fee, offering ease of access.
  • Luggage Service: Assistance with luggage is available to ensure a smooth check-in and check-out process.

Features / Highlights

The LEGOLAND® Hotel New York is brimming with unique features that make it a truly special destination for families:

  • Fully Themed Rooms: Immerse yourselves in the world of LEGO® with rooms uniquely themed as Pirate, Kingdom, LEGO® Friends, or NINJAGO®, complete with floor-to-ceiling LEGO® theming and countless LEGO® models.
  • LEGO® Play and Build Areas: Beyond the theme park, the hotel offers numerous indoor LEGO® play and build areas, including a grand castle play scape in the lobby, ensuring endless creative fun.
  • Interactive Elements: Discover talking LEGO® models in the Bricks Family Restaurant and a massive Minifigure Wall in the lobby, featuring hidden characters to find.
  • Proximity to Park Entrance: Being just steps away from the LEGOLAND® New York Park entrance means more time enjoying the park and less time commuting, a major perk for families.
  • Kid-Focused Amenities: From the treasure hunt in every room to the special kids' sleeping areas and dedicated entertainment, the hotel is truly designed with children in mind.

Promotions or Special Offers

LEGOLAND® Hotel New York frequently offers various promotions and packages to enhance your family's visit. For instance, booking early (typically 21 days in advance) can often lead to savings of up to 25% on one or two-night stays. Many hotel packages include LEGOLAND® Park tickets for all registered guests, making it a convenient all-in-one vacation. Weekday stays may also offer more attractive pricing. Additionally, look out for "Hotel + Ticket" packages that bundle accommodation with park admission for a seamless planning experience. It's always recommended to check the official LEGOLAND® New York Resort website for the most current promotions and special offers as they can change seasonally.

Contact Information

For reservations or inquiries, you can reach LEGOLAND® Hotel New York using the following contact details:

  • Address: 1 Legoland Blvd, Goshen, NY 10924, USA
  • Phone: (833) 710-5346

Conclusion: Why this place is suitable for locals

For New York families, the LEGOLAND® Hotel New York represents an exceptional local escape that offers far more than just a place to sleep. Its prime location, just a short drive from the city, makes it an accessible and convenient option for a weekend trip or a longer family vacation. The hotel’s complete immersion in the LEGO® universe provides a unique and exciting experience that truly captivates children, making it a memorable destination for young builders and their families.

Beyond the fun and vibrant themes, the hotel's services and amenities are meticulously designed to cater to the needs of families. The inclusion of daily hot breakfast, separate kids’ sleeping areas, in-room treasure hunts, and nightly entertainment ensures that both children and adults feel comfortable and entertained throughout their stay. The convenience of being steps away from the LEGOLAND® New York Resort park entrance is a game-changer, maximizing the time spent enjoying the attractions and minimizing travel hassle.

While some past guests have noted concerns regarding customer service during unforeseen circumstances, the overwhelming sentiment from many visitors points to a highly kid-friendly environment with enthusiastic staff and an overall positive experience. The focus on imaginative play, combined with practical family amenities, positions LEGOLAND® Hotel New York as an ideal choice for New York locals seeking a truly engaging and hassle-free family adventure. It’s a place where the LEGO® magic never stops, making it a perfect spot to build lasting family memories.

LEGOLAND® Hotel New York Photos

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LEGOLAND® Hotel New York Location

LEGOLAND® Hotel New York

1 Legoland Blvd, Goshen, NY 10924, USA

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