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Pendry Manhattan West

438 W 33rd St, New York, NY 10001, USA

4.0
I recently stayed at the Pendry in New York while celebrating my engagement last weekend. Overall, the hotel was nice and well-situated in Hudson Yards – a central location with easy access to landmarks like the Empire State Building, Times Square, and Madison Square Garden. The staff was generally friendly, and I appreciated being upgraded to a room on the 19th floor as part of Amex’s Fine Hotel and Resorts.But for a hotel that’s marketed as a 5-star experience, a few issues stood out that really detracted from the overall experience.The biggest red flag came on the first night: when I pulled back the sheets to get into bed, I found several hairs that clearly weren’t mine, along with what looked like crumbs. Not exactly what you’d expect after check-in at a luxury hotel. To the hotel’s credit, they offered to either move me to a different room or do a deep clean, and I opted for the latter – which they promptly arranged.Another letdown was during what was supposed to be a celebratory moment. After mentioning that I was celebrating an engagement, a manager offered to send a bottle of wine up to the room and asked what I’d like – a kind gesture that never materialized. It’s a small detail, but one that felt emblematic of the overall service: well-intentioned but lacking follow-through.Breakfast also missed the mark. Each morning, I was offered seating at a table where either the floor or the area under the table still had food or utensils. It happened 2 of the 3 mornings.Finally, at checkout, the front desk made a point of “comping” my remaining balance, which sounded generous until I realized that my booking through American Express Fine Hotels & Resorts likely would have covered that amount anyway. If it wasn’t covered, the explanation for the gesture wasn’t clear. I keep asking to see the charges because if Amex benefit was used, I wanted to leverage itAll in all, it was a good not great experience. However, at a certain a price point, I expect great. - S Den
Pendry Manhattan West Overview Intro Photos Location Reviews

Pendry Manhattan West Introduce

Hello, fellow New Yorkers! While the idea of a hotel stay might often conjure images of out-of-town visitors, sometimes the perfect getaway is right here in our own magnificent city. Whether you're planning a lavish staycation, hosting discerning out-of-town guests, or simply seeking an elevated experience for a special occasion, the Pendry Manhattan West offers a distinct level of luxury and sophistication that truly stands out. Nestled in the dynamic new neighborhood of Manhattan West, this hotel provides a refined urban sanctuary that invites you to experience New York from a fresh, indulgent perspective. This article will guide you through the exquisite offerings of Pendry Manhattan West, demonstrating why it's an exceptional choice for those of us who call this incredible city home.

Pendry Manhattan West, located at 438 W 33rd St, New York, NY 10001, USA, is a beacon of modern luxury in the burgeoning Manhattan West neighborhood. As part of the prestigious Pendry Hotels & Resorts collection, known for their distinctive design and service-focused approach, this hotel opened its doors in 2021, quickly establishing itself as a premier destination in the city. The hotel stands as a testament to contemporary elegance, featuring 164 beautifully appointed guest rooms and 30 suites, all designed with a sophisticated, Californian-inspired aesthetic that blends seamlessly with New York's urban chic. It’s more than just a place to sleep; it’s an experience curated with an eye for detail and a commitment to high-touch service, aiming to provide a tranquil and luxurious escape from the city's relentless pace. From its refined interiors to its culinary offerings and wellness amenities, Pendry Manhattan West is crafted for those who appreciate understated luxury and a memorable stay right in the heart of one of NYC's most exciting new districts.

Location and Accessibility

The location of Pendry Manhattan West at 438 W 33rd St, New York, NY 10001, USA, places it squarely within the vibrant and rapidly evolving Manhattan West development, offering unparalleled convenience and access for New Yorkers. This strategic position in Midtown West means you are at the nexus of several key city landmarks and transportation hubs.

Immediately surrounding the hotel is the brand-new Manhattan West complex itself, a dynamic urban neighborhood featuring upscale dining, retail, and public spaces, all within easy walking distance. This creates a self-contained ecosystem of luxury and convenience, perfect for a leisurely stroll or a sophisticated meal without venturing far.

Perhaps most significantly for locals, the hotel boasts exceptional proximity to Penn Station, one of the busiest transportation hubs in North America. This means seamless access to Amtrak, NJ Transit, and the Long Island Rail Road, making arrivals and departures incredibly convenient. Whether you're welcoming out-of-town guests, commuting for business, or planning a quick escape from the city, the ease of access to Penn Station cannot be overstated. Madison Square Garden, a premier venue for concerts, sports events, and more, is also just a stone's throw away, making the hotel an ideal base for enjoying world-class entertainment.

While not directly on Times Square, the iconic landmark is easily accessible, a comfortable walk or a very short subway ride away, allowing you to enjoy its dazzling energy when desired, while returning to the more serene ambiance of Manhattan West. The Empire State Building, another quintessential New York landmark, is also within close reach.

Subway access is abundant, with several lines within a few blocks, including the A, C, E, 1, 2, 3, N, Q, R, W, and 7 trains, ensuring you can navigate to virtually any part of the city with ease. The area also offers numerous dining options, from casual eateries to high-end restaurants, catering to every palate. While parking is available in nearby garages, as is typical for Midtown, the excellent public transportation access often negates the need for a car. This central and highly connected location makes Pendry Manhattan West an exceptional choice for anyone looking to experience the best of New York City with unparalleled convenience.

Services Offered

  • 24-Hour Front Desk and Concierge: Personalized service is available around the clock, with knowledgeable staff ready to assist with any request, from dining reservations to local recommendations.

  • On-site Dining and Bars: The hotel features multiple distinct culinary experiences, including:

    • Bar Pendry: A sophisticated lobby bar offering cocktails and light bites.

    • Zauo: An immersive Japanese fishing restaurant where you can catch your own fish to be prepared by the chefs.

    • Garden Room: A serene space for dining and relaxation.

    • The Maxwell (formerly Chez Ma Tante): An all-day dining restaurant offering breakfast, lunch, and dinner with a focus on fresh, seasonal ingredients.

  • Fitness Center: A state-of-the-art fitness center with Technogym equipment is available for guest use, ensuring you can maintain your wellness routine.

  • Rooftop Pool: Enjoy access to a seasonal outdoor rooftop pool with stunning city views, a rare and coveted amenity in Manhattan.

  • Meeting and Event Spaces: The hotel offers flexible and stylish spaces for various events, from corporate meetings to intimate celebrations.

  • In-Room Dining: A comprehensive in-room dining menu is available for private meals and comfort.

  • Daily Housekeeping: Meticulous housekeeping ensures your room is always pristine and inviting.

  • Valet Parking: Convenient valet parking services are available for guests with vehicles.

  • Pet-Friendly Policy: Pendry Manhattan West welcomes pets, making it a great option for those who wish to bring their furry companions along for their staycation.

  • Laundry and Dry Cleaning Services: Professional laundry and dry cleaning services are provided for guest convenience.

  • Complimentary Wi-Fi: High-speed wireless internet access is available throughout the hotel for all guests.

Features / Highlights

  • Sophisticated Design and Ambiance: The hotel boasts a sleek, modern design with a refined aesthetic, creating an upscale and inviting atmosphere that consistently receives praise from guests. The "perfect atmosphere" was noted by one happy customer.

  • Prime Hudson Yards / Manhattan West Location: Positioned in a newly developed, upscale area, the hotel offers easy access to major attractions like Penn Station, Madison Square Garden, the Empire State Building, and Times Square, while providing a sense of calm away from the direct hustle.

  • Exceptional Cleanliness (Generally): Many guests highlight the spotless condition of the rooms and bathrooms, deeming cleanliness as the "most important factor" in their positive experience. While one review noted an initial issue, the hotel's prompt resolution and the overall consistent feedback indicate a high standard of hygiene.

  • Comfortable and Well-Appointed Rooms: The rooms are designed for comfort and luxury, featuring high-quality bedding and amenities. The beds are often described as exceptionally clean and comfortable, leading some guests to refer to their room as 'home'.

  • High-Quality Dining Experiences: With multiple on-site dining options, including the unique Zauo fishing restaurant and the refined Maxwell, guests have diverse and excellent culinary choices without leaving the hotel.

  • Rooftop Pool: A standout amenity in New York City, the seasonal outdoor rooftop pool offers a luxurious escape with stunning city views, perfect for relaxation and enjoying the urban landscape.

  • Attentive and Friendly Staff: Customer service is frequently praised as "excellent" and "friendly and helpful," indicating a high level of hospitality from the hotel team, even when addressing issues promptly.

  • Luxury Amenities and Details: As a 5-star hotel, Pendry Manhattan West offers high-end toiletries, plush linens, and thoughtful touches that elevate the guest experience, contributing to a truly indulgent stay.

Promotions or Special Offers

As a luxury property within the Pendry Hotels & Resorts collection, Pendry Manhattan West frequently offers exclusive promotions and packages designed to enhance the guest experience. While specific offers are subject to change, New Yorkers interested in an elevated staycation or hosting guests should always check the official Pendry Manhattan West website or contact the hotel directly for the most current opportunities. Common types of promotions and unique offerings often include:

  • "Stay Longer, Save More" Packages: Often, the hotel provides tiered discounts for extended stays, encouraging guests to immerse themselves longer in the luxury experience. For instance, booking multiple nights might unlock a percentage off the best available rate.

  • Breakfast Inclusive Rates: Many luxury hotels offer packages that include daily breakfast for two, adding significant value to your stay and ensuring a delightful start to your day.

  • Experience-Based Packages: Look for curated packages that might include dining credits for their on-site restaurants, spa credits (if applicable), or exclusive access to local attractions or events, designed to provide a more holistic luxury experience.

  • Seasonal Promotions: During specific times of the year, such as holiday seasons or major city events, the hotel may roll out special offers with unique amenities or themed experiences.

  • American Express Fine Hotels & Resorts / Virtuoso Benefits: For those with premium credit cards or luxury travel advisor affiliations, booking through programs like American Express Fine Hotels & Resorts (as mentioned in a customer review) or Virtuoso often comes with added perks such as room upgrades upon availability, daily breakfast credit, early check-in/late check-out, and a unique property amenity (e.g., a spa credit or food and beverage credit).

  • New York Resident Offers: Occasionally, luxury hotels in NYC offer exclusive discounts or packages specifically for New York residents, though these are less common for ultra-luxury properties. It's always worth inquiring.

  • Advance Purchase Rates: Booking well in advance can sometimes secure a better rate, though these are typically non-refundable.

To secure the best available rates and tailor your stay to your preferences, it's highly advisable to visit the official Pendry Manhattan West website or contact their reservations team directly to inquire about current promotions.

Contact Information

For reservations, inquiries, or to learn more about Pendry Manhattan West, you can reach them using the following contact details:

Address: 438 W 33rd St, New York, NY 10001, USA

Phone: (212) 933-7000

Mobile Phone: +1 212-933-7000

You can also find more information and book directly through their official website by searching for "Pendry Manhattan West."

Conclusion: Why this place is suitable for locals

For New Yorkers, Pendry Manhattan West transcends the typical hotel experience, offering a truly suitable and enticing option for a variety of local needs and desires. While many hotels cater to the transient tourist, Pendry positions itself as a sophisticated urban retreat that can significantly enhance a local's lifestyle.

Firstly, for those seeking a luxurious staycation, Pendry Manhattan West offers an unparalleled escape. Imagine trading your apartment for a beautifully designed, immaculate room or suite, complete with high-end amenities and attentive service. The opportunity to unwind by the rare rooftop pool with stunning city views, indulge in exquisite dining at Zauo or The Maxwell, and experience a different pace of life without leaving the city is a unique luxury. It’s perfect for celebrating special anniversaries, birthdays, or simply indulging in a well-deserved break to recharge and rediscover the city through a refreshed lens.

Secondly, if you frequently host discerning out-of-town guests, Pendry Manhattan West provides an impressive and convenient base. Its prime location in the rapidly developing Manhattan West, with immediate access to Penn Station, means your guests can arrive and depart with ease, and explore iconic landmarks like Times Square, Madison Square Garden, and the Empire State Building with minimal fuss. The hotel's sophisticated ambiance and top-tier amenities will undoubtedly leave a lasting impression, showcasing the best of New York hospitality.

Furthermore, for the local business professional, the hotel offers a seamless and luxurious extension of their work environment. Its proximity to major corporate offices in the area and the Javits Center makes it an ideal spot for overnight stays during demanding workweeks, or for hosting important meetings in its stylish event spaces. The high standard of cleanliness, comfortable accommodations, and responsive staff ensure that productivity and relaxation can coexist.

While one review highlighted a minor initial cleanliness issue and a follow-through lapse on a celebratory gesture, the prompt resolution by the hotel and the overwhelmingly positive feedback regarding cleanliness and staff attentiveness underscore the hotel's commitment to guest satisfaction. The consensus among satisfied guests is that the hotel is "spotless," "best hotel experience ever," and makes them feel at "home." This level of comfort and care, combined with the distinct luxury offerings and unparalleled location, makes Pendry Manhattan West not just a hotel, but a destination for New Yorkers seeking an elevated and truly memorable urban experience. It's a testament to refined living, even if just for a night or two, in the heart of the greatest city in the world.

Pendry Manhattan West Photos

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Pendry Manhattan West Location

Pendry Manhattan West

438 W 33rd St, New York, NY 10001, USA

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