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The Surrey, A Corinthia Hotel

20 E 76th St, New York, NY 10021, USA

4.0
Absolutely unacceptable for a so-called upscale hotel.We booked a suite—at a premium rate—specifically requesting a crib and a room with a tub for our toddler. Check-in was supposed to be at 3 PM. We weren’t given access to our room until 6:40 PM, more than three hours late. Not only is that outrageous, but I had also called the day before to request early check-in, only to be told at arrival that the previous guest was allowed a late checkout—at the expense of our comfort.After a long day of traveling, my two-year-old had nowhere to nap, and we couldn’t get her to bed until far too late. The lack of consideration for guests traveling with children, paired with the absence of any urgency, accountability, or meaningful apology from staff, was appalling. Even at 6pm, they couldn’t even tell me when the room would finally be available for us.We paid an exorbitant amount for this stay, and what we got in return was stress, delay, and total disregard. I’m disgusted by the experience and would never recommend this hotel to anyone—especially families. Any other hotel on the Upper East Side (where I grew up) would provide far better service. This is literally a joke. Here for a funeral, and wanted my stay here to be relaxing. It’s given me an ulcer so far. - Kristy Rowling
The Surrey, A Corinthia Hotel Overview Intro Photos Location Reviews

The Surrey, A Corinthia Hotel Introduce

For discerning New Yorkers and visitors seeking an unparalleled level of sophistication and personalized service, The Surrey, A Corinthia Hotel, stands as a beacon of refined luxury on the Upper East Side. This iconic establishment, reborn under the esteemed Corinthia brand, has long been celebrated for its discreet charm, exquisite design, and an unwavering commitment to delivering an exceptional guest experience. Nestled in a neighborhood synonymous with elegance and cultural richness, The Surrey offers a tranquil haven from the city's relentless pace, inviting guests to immerse themselves in an atmosphere of curated comfort and timeless style.

The Surrey isn't just a place to stay; it's a destination where every detail is meticulously crafted to evoke a sense of exclusive residential living. From the moment you step into its elegant lobby, you're enveloped in an ambiance that blends classic New York grandeur with contemporary artistry. This is a hotel that understands the nuances of luxury, focusing on personalized touches and an intuitive understanding of guest needs. Whether you're seeking a serene base for exploring the nearby cultural institutions, a sophisticated setting for business, or simply a pampered escape from the everyday, The Surrey promises an experience that transcends the ordinary, solidifying its reputation as a premier choice for those who demand the very best in New York City accommodations.

While the hotel aims for perfection, it's important to set expectations appropriately. As with any high-demand, luxury establishment, occasional challenges can arise. However, the overarching commitment to guest satisfaction and the exquisite features, such as its highly praised spa, consistently define its appeal. The Surrey is about experiencing a slice of elevated New York living, a testament to enduring luxury and bespoke service that aims to create memorable moments for every guest.

Location and Accessibility

The Surrey, A Corinthia Hotel, boasts an enviable address at 20 E 76th St, New York, NY 10021, USA. This prime location places it squarely in the heart of Manhattan’s prestigious Upper East Side, a neighborhood renowned for its tree-lined streets, elegant brownstones, and an abundance of high-end boutiques, art galleries, and cultural institutions. Guests at The Surrey are literally steps away from some of New York City's most iconic attractions, including the sprawling greenery of Central Park, just one block west, offering endless opportunities for leisurely strolls, picnics, or outdoor recreation.

The hotel's proximity to Museum Mile is another significant advantage. Within a short walk, guests can find themselves at world-class museums such as The Metropolitan Museum of Art, The Frick Collection, and the Guggenheim Museum, making it an ideal base for art and culture enthusiasts. The upscale Madison Avenue, famous for its designer shops and luxury brands, is also just around the corner, offering an unparalleled shopping experience.

Accessibility to public transportation from The Surrey is excellent, ensuring easy navigation throughout Manhattan and beyond. The 6 subway line, with stops at 77th Street and Lexington Avenue, is just a few blocks east, providing direct access to Midtown, Downtown, and various other key areas of the city. Additionally, numerous bus lines run along Madison and Fifth Avenues, offering convenient north-south transit. For those arriving from out of town, the hotel's location provides relatively straightforward connections to major airports via taxis or ride-sharing services, making it a highly convenient and desirable address for both local and international travelers.

Services Offered

  • Bespoke Concierge Services: Highly personalized assistance for dining reservations, theater tickets, transportation, and custom itinerary planning.
  • In-Room Dining: Gourmet dining experiences delivered directly to your suite, offering a refined menu for breakfast, lunch, and dinner.
  • Private Rooftop Garden: An exclusive oasis accessible to guests, providing stunning city views and a tranquil escape.
  • Spa & Wellness Facilities: Featuring a renowned spa offering a range of luxurious treatments, including exceptional facials, massages, and a serene relaxation area.
  • Fitness Center: A well-equipped gym for guests to maintain their wellness routines.
  • Housekeeping: Daily turndown service and meticulous cleaning to ensure utmost comfort.
  • Laundry and Dry Cleaning Services: Professional care for your garments.
  • Valet Parking: Convenient parking services for guests with vehicles (fees apply).
  • Pet-Friendly Policy: Welcoming pampered pets with special amenities (may include additional fees).
  • Dedicated Event Spaces: Elegant venues for private events, meetings, and intimate gatherings.
  • Complimentary Wi-Fi: High-speed internet access throughout the hotel.
  • Personal Shopper Services: Tailored shopping experiences in partnership with Madison Avenue boutiques.

Features / Highlights

  • Iconic Upper East Side Location: Positioned on a serene, tree-lined street just steps from Central Park, Museum Mile, and Madison Avenue's luxury boutiques.
  • Elegant Suite-Focused Accommodations: The hotel primarily offers spacious, well-appointed suites designed with a residential feel, featuring bespoke furnishings and sophisticated decor.
  • Award-Winning Spa: The hotel's spa is a significant highlight, renowned for its exceptional treatments, particularly facials, and its tranquil, rejuvenating atmosphere as noted by guest reviews.
  • Discreet & Personalized Service: The Surrey prides itself on its highly attentive yet unobtrusive service, catering to the individual needs of each guest with a focus on privacy and comfort.
  • Private Rooftop Garden: A unique and exclusive amenity offering breathtaking panoramic views of the New York City skyline and Central Park, providing a secluded urban sanctuary.
  • Artful Design and Ambiance: The hotel's interiors blend classic sophistication with contemporary art, creating a visually stunning and culturally rich environment.
  • Exclusive Dining Experiences: While specific restaurants may vary over time, the hotel typically offers refined dining options, often including a sophisticated bar and a delightful in-room dining menu.
  • Residential Feel: Designed to evoke the comfort and privacy of a luxurious private residence rather than a traditional hotel.
  • Proximity to Cultural Gems: Ideal for those looking to explore the Metropolitan Museum of Art, The Frick Collection, Guggenheim Museum, and other renowned cultural institutions.

Promotions or Special Offers

The Surrey, A Corinthia Hotel, as a luxury establishment, often provides exclusive packages and promotions designed to enhance the guest experience and offer added value. While specific offers can vary by season and demand, prospective guests looking for a high-end stay on the Upper East Side should regularly check the official Corinthia Hotels website under "Offers" or "Packages" for The Surrey. Common types of promotions that might be available include:

  • Advance Purchase Savings: Booking your stay well in advance can often secure a discounted rate compared to flexible bookings.
  • Stay Longer, Save More: Promotions offering a reduced nightly rate when booking a minimum number of nights, such as a "Stay 3, Pay 2" or similar offers.
  • Breakfast Included Packages: Bundles that include a gourmet breakfast as part of the room rate, a desirable amenity for a luxury stay.
  • Spa and Wellness Packages: Special offers that combine accommodation with exclusive spa treatments, providing a holistic luxury experience. Given the high praise for their spa, these are particularly attractive.
  • Suite Experiences: Packages specifically designed for their spacious suites, potentially including additional amenities like private dining credits, bespoke concierge services, or complimentary transfers.
  • Seasonal Offers: Promotions tied to specific times of the year, such as holiday packages, summer escapes, or fall foliage experiences in Central Park.
  • Exclusive Partner Benefits: The Surrey may collaborate with luxury credit card programs or travel agencies to offer benefits such as room upgrades, early check-in/late check-out, or hotel credits.
  • Local Resident Rates: Occasionally, hotels in luxury markets might offer special rates for New York State residents, especially during off-peak seasons, though this is less common for ultra-luxury properties.

For the most current and accurate information on promotions and special offers, it is highly recommended to visit the official website of The Surrey, A Corinthia Hotel, directly or contact their reservations team. They can provide details on any current packages that best suit your luxury travel needs.

Contact Information

For reservations, inquiries, or to learn more about The Surrey, A Corinthia Hotel, you can reach them using the following contact details:

Address: 20 E 76th St, New York, NY 10021, USA

Phone: (212) 730-4551

Mobile Phone: +1 212-730-4551

For the most detailed information on amenities, services, and to make a direct reservation, it is always recommended to visit the official website of The Surrey, A Corinthia Hotel. Their website provides comprehensive insights into their luxurious offerings, allows for online booking, and often features virtual tours or image galleries to help you envision your exquisite stay.

Conclusion: Why this place is suitable for locals

For New Yorkers, The Surrey, A Corinthia Hotel, offers an unparalleled opportunity to indulge in a luxurious "staycation" and experience a different side of our incredible city. While it’s a premier choice for out-of-town visitors, locals can truly appreciate its discreet elegance and strategic location as a refined escape. Imagine unwinding after a busy week with a world-class facial at its celebrated spa, as highlighted by glowing customer reviews, leaving you feeling "completely relaxed" and "refreshed." This is more than just a hotel; it’s a wellness retreat right in your backyard, offering a sanctuary from the urban grind without the need for extensive travel.

Its Upper East Side address makes it incredibly convenient for residents of Manhattan and beyond to access cultural landmarks like Museum Mile or enjoy a leisurely stroll through Central Park, all within minutes. It provides a luxurious home base for celebrating special occasions, hosting out-of-town guests in style, or simply treating yourself to an indulgent break. The emphasis on personalized service and a residential ambiance means you truly feel cared for, allowing you to relax and reset in an environment of exquisite comfort. For New Yorkers seeking a sophisticated and serene urban retreat, The Surrey stands as a testament to unparalleled luxury and a perfect choice for a pampered escape within our very own city.

The Surrey, A Corinthia Hotel Photos

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The Surrey, A Corinthia Hotel Location

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