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Best Western Premier NYC Gateway Hotel ico

Best Western Premier NYC Gateway Hotel

2650 Paterson Plank Rd, North Bergen, NJ 07047, USA

4.0
Disappointed by Lack of Flexibility and Poor Customer SupportI was truly looking forward to staying at this hotel, especially after reading the glowing reviews. Unfortunately, due to an unexpected situation, I needed to cancel my booking—which is still over two months away. I reached out well in advance, hoping the hotel might show some flexibility and understanding given the circumstances.Despite my polite request and the generous notice, they refused to consider any exception to their strict non-refundable policy. What made this even more frustrating was the lack of support from Booking.com, who would not contact the property on my behalf. As an international customer, I had to spend my own money to make an overseas call to the hotel directly, just to be told there was nothing they would do. They were very unhelpful and didn’t offer any help or assistance to try resolve this. This is also my honeymoon trip so I thought they would show some support.I understand policies exist, but I expected more empathy and better customer service from a place with such a positive reputation. Especially a big a chain as Best Western. Sadly, my experience has been so disappointing, and I won’t ever be considering this property for future stays. And I wouldn’t recommend it to others. - Amina Rizvi
Best Western Premier NYC Gateway Hotel Overview Intro Photos Location Reviews

Best Western Premier NYC Gateway Hotel Introduce

For New Jersey residents, whether planning a short getaway, accommodating visiting family and friends, or seeking a comfortable base for exploring the vibrant New York City area, finding a hotel that combines convenience, quality, and excellent service is paramount. The Best Western Premier NYC Gateway Hotel in North Bergen, NJ, aims to be that ideal choice, offering a compelling blend of modern comforts and strategic access to both local New Jersey attractions and the iconic sights of Manhattan.

This hotel, as part of the reputable Best Western Premier brand, generally strives for a high standard of guest satisfaction. While individual experiences can vary, with some guests highlighting exceptional service and others expressing concerns over policy flexibility, the hotel consistently receives praise for its cleanliness, room comfort, and incredibly convenient location. It positions itself as a smart option for those looking to experience the best of the metropolitan area without the direct hustle and bustle (or higher costs) of staying within New York City itself.

Location and Accessibility

The Best Western Premier NYC Gateway Hotel is strategically located at 2650 Paterson Plank Road, North Bergen, NJ 07047, USA. This address places it in a highly advantageous position for New Jersey residents and out-of-state visitors alike. Paterson Plank Road is a significant artery in North Bergen, offering excellent connectivity to local routes and major highways, making travel by car straightforward.

One of the hotel's most significant draws is its incredible proximity to New York City. Guests can enjoy the convenience of being "just minutes from NYC and Times Square." This makes it an ideal base for exploring Manhattan's world-famous attractions, Broadway shows, museums, and dining scenes, all while returning to a more tranquil (and often more affordable) setting in New Jersey. The hotel's location is well-served by public transportation, with numerous bus routes operating along Paterson Plank Road that provide direct connections to various transportation hubs, including those leading to the Port Authority Bus Terminal in Midtown Manhattan. This accessibility makes it easy for guests to navigate the metropolitan area without a personal vehicle.

For those flying in, Newark Liberty International Airport (EWR) is also within a reasonable distance, further enhancing the hotel's accessibility for both domestic and international travelers. The surrounding area in North Bergen also offers a variety of local amenities, including dining establishments and retail outlets, often within a short drive, adding to the convenience for guests during their stay. The hotel's prominent location on Paterson Plank Road ensures easy identification and straightforward arrival.

Services Offered

The Best Western Premier NYC Gateway Hotel is designed to provide a comfortable and convenient stay, offering a range of services and amenities that cater to both leisure and business travelers. Based on typical Best Western Premier standards and customer feedback, the hotel generally provides:

  • Spacious and Comfortable Rooms: Guests frequently praise the rooms for being "spacious and comfortable," ensuring a relaxing environment after a day of travel or exploration.
  • Exceptional Cleanliness: The hotel is consistently noted for being "very clean," a fundamental service that contributes significantly to guest satisfaction and peace of mind.
  • Front Desk Assistance: The front desk staff is often highlighted as "super helpful," indicating a strong commitment to guest service and willingness to assist with inquiries, directions, and other needs. This suggests a responsive and professional team.
  • High-Speed Internet Access: As a modern hotel, it's expected to offer reliable high-speed Wi-Fi throughout the property, allowing guests to stay connected for work or leisure.
  • In-Room Amenities: While not explicitly detailed in provided reviews, Best Western Premier hotels typically include in-room amenities such as flat-screen TVs, coffee makers, mini-fridges, microwaves, hairdryers, and ironing facilities, catering to guest convenience.
  • Business Center: Hotels in this category often feature a business center with computers and printing services, useful for business travelers or those needing to print boarding passes.
  • Fitness Center: A fitness center is a common amenity, allowing guests to maintain their workout routines while traveling.
  • Breakfast Service: Many Best Western Premier locations offer complimentary breakfast or a breakfast option for purchase, providing a convenient start to the day (specifics should be verified with the hotel).
  • Parking Facilities: Given its location in North Bergen, the hotel likely provides on-site parking for guests, which is a valuable service for those driving.
  • Lounge/Bar Area: Some Best Western Premier properties include a lounge or bar where guests can relax and socialize.

Features / Highlights

The Best Western Premier NYC Gateway Hotel boasts several features that make it a compelling choice for travelers to the New Jersey/NYC area:

  • Outstanding Cleanliness: A consistent highlight is the hotel's "very clean" environment. This fundamental aspect creates a welcoming and comfortable atmosphere for all guests.
  • Spacious and Comfortable Accommodations: Guests frequently commend the rooms for their size and comfort, offering ample space to relax and unwind, which is a significant advantage, especially after busy days exploring the city.
  • Unbeatable Location for NYC Access: Its designation as "NYC Gateway" is well-earned. Being "just minutes from NYC and Times Square" provides incredible convenience for tourists and business travelers looking to experience Manhattan without staying directly in the bustling city. This balance of proximity and distance is highly valued.
  • Exceptional Customer Service: A key highlight is the "exceptional service" provided by the front desk staff, with a special mention of "Sam" for going "above and beyond." This level of attentive and professional service can significantly enhance a guest's stay, turning a good experience into a memorable one.
  • Great Value: The hotel is frequently recommended for its "great value" compared to staying directly in New York City. This affordability combined with quality accommodations makes it an attractive option for budget-conscious travelers.
  • Reputable Brand Affiliation: As a "Best Western Premier" hotel, it benefits from the brand's established reputation for quality and consistent standards, offering a sense of reliability and trust for guests.
  • Modern Facilities: As a Premier property, the hotel is expected to feature modern amenities and contemporary design, contributing to a pleasant and up-to-date guest experience.

Promotions or Special Offers

As part of the Best Western Hotels & Resorts global brand, the Best Western Premier NYC Gateway Hotel regularly participates in system-wide promotions and often offers specific deals tailored to its location and target audience. For New Jersey locals and visitors planning a trip, several types of promotions might be available:

  • Best Western Rewards Program: The hotel is part of the Best Western Rewards loyalty program, allowing guests to earn points on eligible stays that can be redeemed for free nights, gift cards, or airline miles. Members often receive exclusive rates and benefits.
  • Seasonal and Package Deals: The hotel frequently offers seasonal promotions, such as discounts for summer travel, holiday packages, or special rates for booking an extended stay. Given its proximity to NYC, there might be packages tied to major events, concerts, or Broadway shows.
  • Advance Purchase Discounts: Guests who book their stays well in advance and opt for non-refundable rates can often secure a lower price.
  • AARP, AAA, and Government/Military Discounts: Best Western properties typically offer discounts for AARP and AAA members, as well as for government and military personnel. It is always recommended to inquire about these specific rates if you qualify.
  • Group Rates: For those organizing events, conferences, or family reunions, the hotel may provide special group rates for block bookings.
  • Business Travel Programs: Corporate clients may be eligible for negotiated rates and benefits through Best Western's business travel programs.

To find the most current and relevant promotions, New Jersey residents and potential guests should visit the official Best Western Premier NYC Gateway Hotel website or the main Best Western Hotels & Resorts website. Directly contacting the hotel via phone is also a good way to inquire about any unadvertised specials or to clarify promotion details. These resources will provide the most up-to-date information on available deals, ensuring you get the best value for your stay.

Contact Information

For direct inquiries, reservations, or any questions about your stay at the Best Western Premier NYC Gateway Hotel, you can reach out using the following contact details:

  • Address: 2650 Paterson Plank Rd, North Bergen, NJ 07047, USA
  • Phone: (201) 758-5770
  • Mobile Phone: +1 201-758-5770 (This number is identical to the main phone, indicating the same direct line for ease of contact, regardless of whether calling from a landline or mobile device, or internationally).

It is always recommended to call the hotel directly for specific requests, to confirm availability, or to discuss any particular needs you may have for your visit. For booking, you can also typically visit the official Best Western website and search for this specific property.

Conclusion: Why This Place is Suitable for Locals

For New Jersey residents, the Best Western Premier NYC Gateway Hotel in North Bergen stands out as a highly suitable and practical lodging option, offering a compelling blend of convenience, comfort, and value that caters to a variety of local needs.

Firstly, its strategic location is a primary benefit. Positioned in North Bergen, it provides easy access to major roadways, making it convenient for New Jersey locals traveling within the state or needing a quick connection to surrounding areas. This is particularly valuable for those attending events in North Jersey, visiting family, or embarking on a staycation. Crucially, its "NYC Gateway" designation means it offers an unparalleled advantage for New Jerseyans looking to explore New York City. Being "just minutes from NYC and Times Square" allows locals to experience the excitement of the city without the high cost or intense pace of an overnight stay directly in Manhattan. This makes it an ideal base for a spontaneous Broadway show, a museum visit, or simply a day of urban exploration, easily accessible via public transport options available nearby.

Secondly, the hotel's commitment to providing "clean, spacious and comfortable" rooms directly addresses key priorities for any traveler, including discerning locals. The quality of the accommodations ensures a relaxing and pleasant stay, which is crucial whether you're returning from a busy day in the city or unwinding after local activities. The overall positive feedback regarding cleanliness and room comfort reinforces its suitability as a reliable and pleasant choice.

Furthermore, the emphasis on "exceptional service" by the front desk staff, as highlighted by customer reviews, speaks volumes about the hotel's dedication to guest satisfaction. Knowing that helpful and professional staff are available to assist with needs and inquiries adds a significant layer of comfort and reliability, especially for repeat local guests. While one review points to a challenge with policy flexibility, the overall sentiment regarding service quality remains strong.

In conclusion, the Best Western Premier NYC Gateway Hotel offers a smart and attractive solution for New Jersey locals. It provides excellent value, a comfortable environment, and, critically, a highly accessible gateway to both local North Jersey attractions and the unparalleled offerings of New York City. Its balance of location, comfort, and service makes it a highly recommended choice for anyone in the New Jersey region seeking a convenient and quality hotel experience.

Best Western Premier NYC Gateway Hotel Photos

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Best Western Premier NYC Gateway Hotel Location

Best Western Premier NYC Gateway Hotel

2650 Paterson Plank Rd, North Bergen, NJ 07047, USA

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