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The Lucerne Hotel

201 W 79th St, New York, NY 10024, USA

4.0
We were so excited to begin our long-awaited family trip to New York. To make the experience more comfortable and memorable, I reserved a Queen Queen Suite at The Lucerne Hotel.Unfortunately, the room we were assigned had all windows facing brick walls or directly into other rooms. With metal bars across the windows, the space felt unusually closed-in — almost like a cell, which made it quite hard to relax inside. (Photo attached.)On the first evening, I asked if we might be able to change rooms due to the view. I was told that no rooms were available that night and was advised to ask again in the morning. I did, but was informed that no alternative rooms would become available during our entire 10-night stay.I fully understand that this is Manhattan and the hotel may not always have open inventory — especially in a historic building — but I was still surprised that not even one opportunity came up to switch rooms during that entire period. It would have made a meaningful difference if we’d been offered an option, even midway through the stay.What was particularly disappointing was the lack of empathy. I didn’t feel that the staff understood how much it impacted our experience. If I had known in advance that the view would be like this, I honestly would not have booked this room type — especially not for a long family stay where we hoped to enjoy even a modest city view or some natural light.Instead, we spent 10 nights in a room where the only view was a blank brick wall. For a trip we had looked forward to for so long, this was a real letdown. - Sang-dae Shim
The Lucerne Hotel Overview Intro Photos Location Reviews

The Lucerne Hotel Introduce

When planning a visit to the vibrant heart of New York City, choosing the right accommodation can significantly enhance your entire experience. For those seeking a blend of classic elegance, prime location, and a touch of personalized service, The Lucerne Hotel on the Upper West Side presents a compelling option. More than just a place to stay, The Lucerne offers a refined urban retreat, allowing you to immerse yourself in the authentic charm of one of Manhattan's most beloved neighborhoods while being perfectly positioned to explore all that the city has to offer.

The Lucerne Hotel stands as a testament to the enduring appeal of New York City's historic architecture, housed within a beautiful building that blends seamlessly with the grand brownstones and tree-lined streets of the Upper West Side. It’s a boutique hotel that prides itself on delivering a comfortable and sophisticated experience, attracting guests who appreciate attention to detail and a more intimate atmosphere than larger, more impersonal establishments. While every hotel stay can have its unique moments, The Lucerne strives to provide a consistently high level of service, with a team dedicated to making your visit as pleasant and memorable as possible. From the moment you step through its doors, you'll feel the distinctive character that sets it apart, promising a genuine New York City experience.

Location and Accessibility

The Lucerne Hotel boasts an exceptional address at 201 W 79th St, New York, NY 10024, USA. This places it squarely in the heart of the Upper West Side, a quintessential New York neighborhood celebrated for its elegant residential feel, rich cultural institutions, and abundant green spaces. Stepping out of The Lucerne, you'll immediately find yourself immersed in a charming area filled with upscale boutiques, cozy cafes, diverse restaurants catering to every culinary desire, and a genuine sense of community.

One of the hotel's most significant advantages is its proximity to two of New York City's most iconic parks. Central Park, the sprawling urban oasis, is just a short stroll away, offering endless opportunities for recreation, relaxation, and iconic sightseeing. Whether you're looking for a morning jog, a leisurely picnic, or simply a tranquil escape from the urban hustle, Central Park is readily accessible. In the opposite direction, within an equally easy walk, lies Riverside Park, offering stunning views of the Hudson River, scenic pathways, and a serene atmosphere. This dual access to extensive green spaces is a rare luxury in Manhattan and a major draw for guests.

Beyond the parks, The Lucerne is ideally situated for cultural exploration. The renowned American Museum of Natural History, a world-class institution offering fascinating exhibits, is just a stone's throw away. Lincoln Center for the Performing Arts, a global hub for opera, ballet, theater, and music, is also easily reachable, making it perfect for culture enthusiasts.

Accessibility to public transportation from The Lucerne Hotel is outstanding, ensuring seamless travel throughout all of New York City. The 1 subway train station is conveniently located within a block of the hotel, providing direct and rapid access to major Midtown attractions like Times Square, the Theatre District, and Herald Square, as well as downtown destinations like Greenwich Village, the Financial District, and Battery Park. Additionally, the B and C subway lines run along Central Park West, with stops at 81st Street and 86th Street, offering alternative routes and expanding your options for navigating the city. Numerous bus lines also service the avenues surrounding the hotel, further enhancing connectivity. This superb transportation network means that whether your itinerary involves sightseeing, business meetings, or exploring diverse neighborhoods, The Lucerne Hotel serves as an incredibly convenient and well-connected base for your New York adventure.

Services Offered

  • Exceptional Staff Service: Consistently highlighted in reviews, the hotel prides itself on its "amazing" service. Staff members, including doormen, front desk, housekeeping, and restaurant servers (at Nice Matine), are described as "super friendly, helpful, and knowledgeable," creating a welcoming and attentive environment.
  • On-Site Dining: The Lucerne Hotel features an acclaimed on-site restaurant, Nice Matine. This provides guests with a convenient and quality dining option without having to leave the hotel, whether for breakfast, lunch, or dinner.
  • Comfortable Accommodations: Rooms are designed for comfort, as noted by a guest who found their room "very comfortable." While room views can vary, the focus is on providing a pleasant interior experience.
  • Air Conditioning: Rooms are equipped with air conditioning that works well, ensuring a comfortable temperature for guests regardless of the season.
  • Clean Bathrooms with Good Water Pressure: Guests report clean bathrooms with reliable hot water and good water pressure, essential for a refreshing stay.
  • Housekeeping Services: Regular housekeeping ensures rooms are kept clean and tidy throughout the stay.
  • Concierge Services: Given the attentive staff, guests can likely rely on concierge-level assistance for recommendations, directions, and help with bookings for attractions or transportation.
  • Wi-Fi Access: While not explicitly mentioned in the provided reviews, it is standard for hotels of this caliber to offer Wi-Fi access for guests.
  • Luggage Storage: Most hotels, including the Lucerne, offer luggage storage for guests arriving early or departing late.

Features / Highlights

  • Prime Upper West Side Location: Situated in a highly desirable, safe, and historically rich neighborhood, offering immediate access to major attractions and a genuine New York experience.
  • Proximity to Central Park and Riverside Park: A significant highlight is the easy walking distance to both Central Park and Riverside Park, providing extensive green spaces for recreation and relaxation.
  • Excellent Subway Access: The hotel is within a block of the 1 train subway station, offering quick and convenient transportation to all parts of Manhattan.
  • Dedicated and Friendly Staff: Consistently praised by guests, the staff from all departments are noted for being "amazing," "friendly, helpful, and knowledgeable," contributing significantly to a positive guest experience.
  • On-Site Fine Dining at Nice Matine: The presence of a well-regarded restaurant within the hotel adds a layer of convenience and luxury, offering quality dining options steps from your room.
  • Comfortable Room Amenities: Features like effective air conditioning, clean bathrooms with good water pressure, and generally comfortable rooms contribute to a pleasant stay.
  • Boutique Hotel Charm: As a boutique establishment, The Lucerne offers a more intimate and personalized atmosphere compared to larger, more impersonal chain hotels.
  • Historic Building Character: Housed in a classic Upper West Side building, it blends historic charm with modern comforts, offering a unique aesthetic.

Promotions or Special Offers

While specific, real-time promotions for The Lucerne Hotel are dynamic and subject to change, potential guests should always explore various avenues to find current offers. As a boutique hotel, The Lucerne often features promotions directly on its official website. These might include seasonal packages, discounts for extended stays, or special rates for booking directly with the hotel, which can sometimes bypass third-party booking fees and potentially offer better value. For example, they might have "NYC Experience" packages that combine a stay with tickets to local attractions or dining credits at Nice Matine.

It's always recommended to visit The Lucerne Hotel's official website prior to booking, or to call them directly using the provided phone numbers: (212) 875-1000 or +1 212-875-1000. Speaking with their reservations team directly allows you to inquire about any unadvertised specials, corporate rates (if applicable), or potential upgrades for special occasions. They might also have partnerships with local businesses or attractions that offer discounts exclusively to their guests. While customer reviews indicate that room views can vary, which might impact overall satisfaction for some, the hotel generally strives to provide a positive experience. Therefore, directly communicating your preferences or any special requirements during the booking process can sometimes lead to better room assignments or tailored offers, if available. Keep an eye out for potential spring or fall specials, as these seasons are popular for visiting New York City and hotels often create attractive packages during these times.

Contact Information

For reservations, inquiries, or to learn more about The Lucerne Hotel and plan your stay on the Upper West Side, please use the following contact details:

  • Address: 201 W 79th St, New York, NY 10024, USA
  • Phone: (212) 875-1000
  • Mobile Phone: +1 212-875-1000

The hotel's front desk and reservations team are typically available during standard business hours and often beyond to assist with guest needs and bookings. It's always advisable to call ahead for specific inquiries or to make a reservation directly to ensure the best possible experience and to inquire about any current promotions or room availabilities.

Conclusion: Why This Place is Suitable for Locals

For New York locals, The Lucerne Hotel offers a compelling proposition beyond just accommodating out-of-town guests. It serves as an ideal choice for a luxurious and convenient staycation, providing an opportunity to experience a different part of the city without the hassle of extensive travel. Imagine needing a temporary escape from home during renovations, planning a romantic weekend getaway, or simply desiring a change of scenery for a special occasion. The Lucerne’s prime Upper West Side location allows New Yorkers to immerse themselves in a charming, vibrant neighborhood that feels both familiar and refreshingly distinct from their everyday routines.

The hotel’s proximity to Central Park and Riverside Park provides unparalleled access to green spaces for leisurely strolls, morning runs, or simply unwinding amidst nature, a luxury not always readily available in every New York neighborhood. For residents attending events at Lincoln Center, visiting the American Museum of Natural History, or exploring the cultural offerings of the Upper West Side, The Lucerne serves as an incredibly convenient and comfortable base. Furthermore, the exceptional service from the staff, often praised in reviews, ensures that even a local resident will feel genuinely welcomed and cared for. It’s a chance to enjoy the comforts and amenities of a high-quality hotel, including on-site dining at Nice Matine, right in your own city. For those looking to impress visiting friends or family, recommending or booking a stay at The Lucerne ensures they experience a quintessential, comfortable, and well-located New York stay, making it a suitable and appealing choice for a variety of local needs.

The Lucerne Hotel Photos

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The Lucerne Hotel Location

The Lucerne Hotel

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