The Towers at Lotte New York Palace

Perched majestically atop the iconic Lotte New York Palace, The Towers represents an exclusive "hotel-within-a-hotel" concept, offering a heightened level of luxury and personalized service in the very heart of Midtown Manhattan. Located at 455 Madison Ave, New York, NY 10022, The Towers occupies the top 14 floors of this historic and visually stunning property, providing discerning guests with a more intimate and elevated experience.

The Lotte New York Palace itself is a landmark, famously combining the grandeur of the Villard Houses, built in 1882, with a soaring modern tower. This architectural fusion creates a unique backdrop for a luxury hotel, and The Towers takes this sophistication to another level. Guests of The Towers are promised a collection of bespoke guest rooms and extra-spacious suites, often featuring breathtaking skyline views and a suite of exclusive amenities designed to cater to their every need. While some guest feedback indicates areas for refinement, such as the condition of some furnishings or inconsistencies in certain services like dedicated check-in during evening hours, the overall intent of The Towers is to deliver an indulgent and private retreat amidst the vibrancy of New York City.

The allure of The Towers lies in its promise of a more personalized and luxurious stay. From the dedicated private lobby and check-in to the attentive Maître d'etage butler service, the aim is to create an experience where every detail is considered. While occasional challenges, like elevator downtime, can impact the guest experience, the commitment to resolving technical issues and the availability of valuable services like concierge assistance for difficult reservations underscore the hotel's dedication to providing a high-end stay. For those seeking an elevated and somewhat secluded luxury experience in a prime Manhattan location, The Towers at Lotte New York Palace strives to be a premier choice.

The Towers at Lotte New York Palace benefits from an exceptional location at 455 Madison Ave, New York, NY 10022. This puts it at the epicenter of Midtown Manhattan, providing unparalleled access to some of the city's most celebrated landmarks, cultural institutions, and high-end shopping destinations. The hotel's entrance is conveniently located on 50th Street between Park and Madison Avenues, offering a slightly more discreet arrival experience for Towers guests.

Its immediate surroundings boast iconic sights such as St. Patrick's Cathedral, which is literally across the street, and Rockefeller Center, home to NBC Studios, Radio City Music Hall, and world-class dining and shopping, just a short stroll away. Fifth Avenue, renowned for its luxury boutiques and department stores, is also right at the hotel's doorstep. This premier positioning allows guests to immerse themselves in the heart of New York's energy with ease.

Accessibility via public transportation is a major advantage. The hotel is within very close walking distance to multiple subway stations. The 51st Street-Lexington Avenue station (E, M, 6 trains) is nearby, as is the 47-50 Sts - Rockefeller Center station (B, D, F, M trains). Critically, Grand Central Terminal, a major transportation hub for numerous subway lines (4, 5, 6, 7, S) and Metro-North commuter rail, is also just a few blocks away, providing effortless connections to virtually any part of New York City, including downtown areas, the Theater District, and major airports. While valet parking is available (for a fee), the extensive public transit options make navigating the city convenient and efficient for all guests, particularly New Yorkers. The complimentary area shuttle service further enhances local accessibility.

The Towers at Lotte New York Palace, as a hotel-within-a-hotel, offers a distinguished array of services specifically designed to provide an ultra-luxurious and personalized stay for its guests:

• Private Lobby and Check-in: Guests of The Towers enjoy an exclusive private lobby and dedicated check-in service, intended to offer a seamless and discreet arrival experience, though availability may vary in the evening.
• Maître d'etage Butler Service: A signature offering for Towers guests, providing personalized assistance for a wide range of needs, including packing and unpacking, valet pressing, and attending to specific requests.
• Dedicated Les Clefs d'Or Concierge: An expert concierge team is on hand to assist with difficult reservations, provide bespoke recommendations, and arrange exclusive experiences.
• Maybach Car Service: For local transportation within a specified radius (often 10-15 blocks), a complimentary Maybach car service is available on a first-come, first-served basis, offering a luxurious way to navigate Midtown.
• In-Room Dining (Room Service): Comprehensive in-room dining options are available, though possibly with limited hours for the main hotel's service. Coffee makers are available by request.
• Complimentary Garment Pressing: Guests receive complimentary pressing of two garments per stay, a convenient amenity for business or formal occasions.
• Complimentary Shoe Shine: Another touch of luxury service to ensure guests are always polished for their New York City endeavors.
• Nightly Turndown Service: Enhancing the evening experience, often including amenities like Nicolas Feuillatte Champagne for some packages.
• Complimentary Wi-Fi: High-speed internet access is provided in all rooms and public areas.
• Luxury Bath Amenities: Rooms feature designer toiletries, bathrobes, and slippers, contributing to a spa-like experience in the private marble bathrooms.
• 24-Hour Front Desk & Security: Ensuring guest safety and assistance at any time.
• Access to Full Hotel Amenities: Towers guests can also utilize the broader facilities of Lotte New York Palace, including its Fitness Center, the Spa, and dining venues.
• Housekeeping: Daily housekeeping is provided to maintain the cleanliness and comfort of the rooms.
• Pet-Friendly Accommodations: The hotel welcomes pets (typically dogs under 25 lbs) with a fee, offering a comfortable stay for furry companions.

The Towers at Lotte New York Palace offers a collection of features and highlights that aim to set it apart as a premier luxury destination:

• Exclusive Hotel-Within-A-Hotel Concept: Located on the top 14 floors of the Lotte New York Palace, The Towers provides an elevated sense of privacy and exclusivity with its own dedicated amenities and services, including a private lobby and express elevators.
• Spacious and Luxurious Suites: The Towers boasts an array of generously sized guest rooms and suites, including stunning triplex penthouses. These accommodations are designed with lavish furnishings, often featuring marble bathrooms with deep soaking tubs, separate glass showers, and advanced in-room technology.
• Panoramic City Views: Situated on higher floors (41st floor and above), many rooms and suites offer spectacular panoramic views of the Manhattan skyline, including iconic landmarks like St. Patrick's Cathedral and Rockefeller Center, providing a truly quintessential New York experience.
• Maître d'etage Butler Service: This highly personalized service sets a benchmark for luxury, providing guests with unparalleled assistance and attention throughout their stay, from unpacking to arranging bespoke experiences.
• The Courtyard: The historic courtyard, a centerpiece of the Lotte New York Palace, offers a unique outdoor experience. It often features seasonal installations and a rotating bar, creating a charming and picturesque spot for relaxation or cocktails.
• Iconic Filming Location: The hotel's grand facade and opulent interiors have been featured in numerous movies and television shows (such as "Gossip Girl"), adding a touch of celebrity glamour and recognition for fans.
• Premier Dining and Bars: While a past review mentioned breakfast, the overall Lotte New York Palace property offers several dining options, including the grand Villard Mansion for breakfast/brunch, the sophisticated Gold Room for cocktails, and Pomme Palais for pastries, providing diverse culinary experiences.
• Ila Only Spa and Fitness Center: Guests have access to a full-service spa offering massages, facials, and other treatments, as well as a well-equipped fitness center, catering to wellness and relaxation needs.
• Historical Tours: The hotel offers complimentary historical tours of the Villard Mansion on Saturdays, providing a fascinating glimpse into the building's rich past and architectural heritage.

The Towers at Lotte New York Palace offers a range of exclusive promotions and special packages designed to provide unique experiences and added value for its discerning guests. These offers are regularly updated, so it is always advisable to consult their official website or contact their reservations team for the most current details:

• Complimentary Third Night: Often available for stays of three nights or more in select rooms or suites, providing a significant value proposition for extended visits. (Note: May exclude Towers accommodations in some instances).
• Suite Escapes: Packages offering savings, often up to 25% off the Best Available Rate, on their luxurious suites, encouraging guests to indulge in the added space and amenities.
• Little Royals Package: A family-friendly offer designed for children, which may include luxurious accommodations in The Towers, a Palace playhouse setup in the guestroom, an FAO Schwarz gift card, bedtime storybooks, and special treats.
• Palace Pinstripes Package: Geared towards sports enthusiasts, this may include savings on accommodations and tickets to New York Yankees games, along with exclusive Yankees merchandise.
• Call of the Wild Package: For animal lovers, this offer might include savings on accommodations, discounts on tickets to NYC's zoos and aquariums, and themed treats and gifts.
• "Gossip Girl" Inspired Packages: Given the hotel's fame as a filming location, special packages might offer a themed experience, including savings on accommodations, welcome gifts, and discounts on "Gossip Girl" tours and spa treatments.
• Visa Luxury Hotel Collection Benefits: For eligible Visa Signature, Infinite, or Platinum cardholders, offers may include a complimentary third night, automatic room upgrades (when available), complimentary in-room Wi-Fi, complimentary breakfast for two, a food or beverage credit, VIP guest status, and late check-out (upon request).
• Virtuoso Exclusive Amenities: For bookings through Virtuoso travel advisors, guests may receive benefits such as room upgrades upon arrival, early check-in/late check-out, daily breakfast for two, and a hotel credit per stay.

Guests should always review the specific terms and conditions for each offer, including minimum stay requirements, blackout dates, and cancellation policies, as these can vary significantly.

For all inquiries, reservations, or direct communication with The Towers at Lotte New York Palace, please use the following contact information:

Address: 455 Madison Ave, New York, NY 10022, USA

General Hotel Telephone: (212) 888-7000

Guest Fax: (212) 303-6000

Guest Services: (212) 888-7000

Reservations (Toll-Free): 1-800-804-7035

For Reservations by Email: reservations@lottenypalace.com

For Concierge Services by Email: concierge@lottenypalace.com

For Guest Experience Department: GuestExperience@lottenypalace.com or (212) 303-6044

The official website, lottenypalace.com/the-towers, is the most comprehensive resource for detailed information on rooms, suites, amenities, current offers, and direct booking. The dedicated staff are generally available to assist with all guest needs, from pre-arrival inquiries to in-stay requests.

The Towers at Lotte New York Palace is particularly well-suited for locals in the New York region seeking an unparalleled luxury staycation or a sophisticated base for a special occasion. For New Yorkers, the "hotel-within-a-hotel" concept offers a sense of exclusive escape and privacy that can be a welcome change from the typical urban experience. The dedicated private check-in and Maître d'etage butler service provide a level of personalized attention rarely found, allowing locals to truly unwind and feel pampered right in their own city.

Its prime Midtown location is exceptionally convenient, eliminating the need for extensive travel and putting the best of New York—Fifth Avenue shopping, Broadway theaters, world-class dining, and cultural landmarks—within effortless reach. The stunning views from the higher floors offer a fresh perspective on the familiar skyline, making even a short stay feel like a true getaway. While some past guest feedback points to areas for improvement in room modernization and consistent service delivery, the allure of The Towers lies in its promise of an opulent setting, bespoke services, and the ability to indulge in a luxurious urban retreat without ever leaving Manhattan. For locals celebrating an anniversary, a birthday, or simply desiring a taste of elevated city living, The Towers at Lotte New York Palace provides a distinct and memorable experience.

The Towers at Lotte New York Palace

455 Madison Ave, New York, NY 10022, USA