Arlo Midtown Introduce
Welcome to Arlo Midtown, a contemporary and vibrantly designed hotel nestled in the beating heart of New York City. This establishment isn't just a place to stay; it's an experience, crafted for travelers and locals alike who appreciate thoughtful design, comfort, and unparalleled convenience. Arlo Midtown distinguishes itself with its sleek aesthetics and an atmosphere that seamlessly blends modern luxury with a welcoming, approachable vibe. From the moment you step into its beautifully appointed lobby, you'll feel the energetic pulse of Manhattan while enjoying a sophisticated retreat. The hotel is part of the esteemed Arlo Hotels collection, known for their compact yet highly functional rooms and their emphasis on dynamic common spaces designed for work, relaxation, and socializing. Arlo Midtown aims to be more than just a place to sleep; it’s a living space where guests can connect with the city's essence, whether they're here for business, leisure, or simply a refreshing staycation. The hotel's commitment to exceptional customer service, as evidenced by glowing testimonials, truly sets it apart, ensuring that every guest's stay is not just comfortable, but genuinely memorable.
Location and Accessibility
Arlo Midtown boasts an enviable address at 351 W 38th St, New York, NY 10018, strategically placing it in the vibrant Midtown West neighborhood. This prime location offers guests immediate access to some of New York City's most iconic landmarks and bustling districts. You're just a stone's throw away from the theater district, making it an ideal choice for Broadway enthusiasts. The hotel's proximity to major transportation hubs is a significant advantage. Penn Station, a nexus for Amtrak, Long Island Rail Road, and New Jersey Transit, is within easy walking distance, providing seamless connections to regional and interstate travel. Furthermore, numerous subway lines (including the A, C, E, 1, 2, 3, N, Q, R, W, and 7 trains) are all conveniently close, offering rapid access to virtually every corner of Manhattan and beyond, including Times Square, Central Park, and the High Line. Its central positioning also makes it an excellent base for business travelers attending conferences or meetings in Midtown. The hotel is designed with accessibility in mind, ensuring that guests arriving by various means of transport can easily navigate to and from the property, making exploration of the city both effortless and enjoyable.
Services Offered
- 24-Hour Front Desk and Concierge Services: The hotel offers around-the-clock assistance for check-in/out, local recommendations, transportation arrangements, and any guest inquiries, demonstrating a commitment to responsive service.
- On-site Dining Options: Arlo Midtown features multiple food and beverage outlets, including a restaurant and bar, providing convenient and stylish options for meals and drinks without having to leave the premises.
- Fitness Center: Guests have access to a well-equipped fitness center, allowing them to maintain their wellness routines while traveling.
- Complimentary Wi-Fi: High-speed internet access is available throughout the hotel, ensuring guests can stay connected for work or leisure.
- Luggage Storage: Secure luggage storage is typically available for guests arriving early or departing late, allowing for more comfortable exploration of the city.
- Business Services: While specific details may vary, most modern hotels like Arlo Midtown offer essential business amenities such as printing services and meeting spaces.
- Daily Housekeeping: Rooms are regularly serviced to ensure a clean and comfortable environment for guests.
- Pet-Friendly Accommodation: Arlo Hotels often welcome pets, though it's always advisable to confirm specific policies and any associated fees directly with the hotel.
- Driving Service/Transportation Assistance: As noted in customer reviews, the hotel can assist with arranging transportation services, such as airport transfers, demonstrating a commitment to guest convenience, particularly in unforeseen circumstances.
Features / Highlights
- Beautiful and Thoughtful Design: Arlo Midtown is consistently praised for its aesthetic appeal, featuring a stylish and contemporary design that contributes to a pleasant and sophisticated atmosphere.
- Perfect Location: Its prime Midtown West location is a major highlight, offering exceptional convenience for exploring Broadway, Times Square, Hudson Yards, and accessing major transportation hubs.
- Exceptional Customer Service: Numerous customer reviews highlight the outstanding accommodation and helpfulness of the staff, from the front desk to security and central reservations, particularly in managing difficult situations.
- Vibrant Atmosphere: The hotel cultivates a lively and welcoming "vibe" that many guests find appealing, contributing to a memorable stay experience.
- Efficient Check-out Process: For guests with unforeseen circumstances or tight schedules, the hotel has demonstrated the ability to provide quick and efficient check-out procedures.
- Compact Yet Functional Rooms: While some rooms may be described as small, Arlo Hotels are known for maximizing space with clever design and thoughtful amenities, creating functional and comfortable sleeping environments.
- Dynamic Common Spaces: The hotel's public areas are designed to be engaging, offering spaces where guests can work, relax, or socialize outside of their private rooms.
Promotions or Special Offers
Arlo Midtown, like many urban hotels, frequently offers various promotions and special packages designed to enhance the guest experience and provide added value. While specific promotions can change seasonally or based on demand, it's always recommended to check their official website directly for the most current offers. Common types of promotions you might find include:
- Advance Purchase Discounts: Savings for booking your stay well in advance.
- Long Stay Discounts: Reduced rates for extended stays, ideal for those planning a longer visit to NYC.
- Seasonal Packages: Themed packages tied to holidays, local events, or specific seasons (e.g., "Winter in NYC" or "Summer Getaway" packages).
- Book Direct Benefits: Special perks or best rate guarantees for booking directly through the Arlo Midtown website.
- Loyalty Program Benefits: If Arlo Hotels has a loyalty program, members often receive exclusive discounts, upgrades, or other benefits.
- Partnership Offers: Sometimes, hotels partner with local attractions or businesses to offer bundled deals (e.g., "Stay & Play" packages that include hotel stay and attraction tickets).
Contact Information
Address: 351 W 38th St, New York, NY 10018, USA
Phone: (212) 343-7000
Mobile Phone: +1 212-343-7000
Conclusion: Why this place is suitable for locals
For New Yorkers, Arlo Midtown offers a compelling proposition, whether for a staycation, accommodating out-of-town guests, or even as a convenient temporary base during home renovations. Its suitability for locals stems from several key factors. Firstly, the hotel’s prime Midtown location is an undeniable asset. For New Yorkers who often navigate the city’s complex transportation network, having easy access to multiple subway lines and Penn Station means less travel time and more time enjoying what the city offers. This makes it an ideal central meeting point for family or friends visiting from other boroughs or states. Secondly, the beautiful and modern design, coupled with a vibrant atmosphere, creates a refreshing change of scenery from daily life. A stay at Arlo Midtown feels like a genuine escape, offering a touch of luxury and a different perspective on the city you call home. The presence of on-site dining and a fitness center adds to the convenience, allowing locals to enjoy a complete experience without having to venture far. Furthermore, the consistently praised customer service, as highlighted by guests who experienced challenging situations, ensures a smooth and supportive stay, providing peace of mind even during unexpected events. Finally, the hotel's ability to offer promotional rates and packages makes it an attractive option for a local getaway, proving that you don't need to travel far to experience a truly special hotel stay right here in the heart of New York City.
Arlo Midtown Photos










Arlo Midtown Location
Arlo Midtown
351 W 38th St, New York, NY 10018, USA
Arlo Midtown
351 W 38th St
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Arlo Midtown Reviews
this hotel is beautiful and the location is perfect. after a long day in the city, this is the place you want to come back to. we had a family emergency and had to leave early and the front desk staff, the security, the driving service and the central reservation centre were so accommodating and helpful. they provided a quick checkout, they had their driver drive us to the airport at record speed and everyone i spoke to on the phone after was so lovely and understanding. they made a difficult situation a little bit easier. i highly recommend this hotel and will be coming back to stay, because of the vibes but also because of the customer service.
May 21, 2025 · sam cantosThe Arlo hotel looks nice and we enjoyed the design. The room was for us a bit disappointing because it was really small, not special and just a standard hotel room. We would have wished for more cute details. The view was right into the windows of another building. Not really private. It was loud, we could hear the neighbours a lot of times and the people waiting for the elevators. The water in cans was a bit strange and also not cool. For the price we paid, it was a bit of a disappointing experience all in all. We expected something more.
May 27, 2025 · Sarah DorschnerIf we could, we would rate this hotel a zero. We switched rooms twice due to water leaks and power issues. The room had rust on the carpet, and the shower leaked all over the floor and pit to the carpet. The lights did not work properly and flickered a lot. The outlets and fridge did not work either. The worst part was the housekeeper entering our room despite the "do not disturb" light being on. She refused to leave when we asked her to, asking "when should I come back?" while my husband was naked. The only advantage was that the day time managers were great, except for the night manager, Evan, who tried to prove us wrong and belittle us. He said I argued about facilities during check-in with him, but I'd never seen him before and wasn't there because I was at the ER, Wrong upset guest, Evan. On our last night, we were fed up with no room service and our room had a water leak, soggy walls, and mold just like the last room. Customer service was great until we met, Evan he ruined it. The hotel rooms are falling apart, so stay away. In conclusion, they waived our hotel fees and one night stay, which seems totality unreasonable, as we spent almost every night with engineers in the room and switched rooms twice, and our room wasn't cleaned three times. Let's not forget the hotel cleaner entering our room when we were nude. It ruined our family trip and we will never set foot near this hotel again. I apologize for the disjointed nature of this review, as I am still attempting to process my experience and remain upset. Please do not repeat our mistake and trust the other favorable reviews instead.
Jun 01, 2025 · AngelinaPros: Good location, nice looking hotelCons: walls are thin (as someone else mentioned), limited amenities, rooftop bar closes early.After some long days of work, I was really hoping to soak in a rooftop view. Bar closes at 10 on weekdays and I never got to see it. No reason for me to stay here again.Staff were nice and location was convenient, so maybe this place is for you instead 🤷♂️
May 30, 2025 · Ben RuggebergThe walls are very thin; you’ll hear your neighbors talking as well as anyone walking or making noise in the hallway. We ordered room service through their QR code and 90 minutes and two calls later we still hadn’t received it. We eventually cancelled the order. There was hair in our shower. The rooms are tiny (but that’s NYC). Location is great. Would not recommend. The front desk people were nice. The gym has pelotons and is spacious.
May 17, 2025 · Taylor Trusty
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