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Grayson Hotel - The Unbound Collection by Hyatt

30 W 39th St, New York, NY 10018, USA

4.0
You can do better!If you get a good price on this hotel, go for it. Otherwise, there are far better options in NYC at the same price.The rooms are fine, but not incredibly clean. Everything, including seemingly high traffic areas such as the phone, were covered in a thick layer of dust. The sheets and towels are hit of miss in terms of stains, hairs, etc... The first few days are sheets and towels were fine, but by day 3 the new sheets had gross stains and hairs that did not belong to us. Also, the duvet insert smelt like mildew our whole stay.As for the amenities, the food is not great...bordering on bad even. The ice cream was literally so grainy, and we had food we ordered in the downstairs restaurant sent up to our room while we were still sitting at the bar (which they then proceeded to charge us for the room service delivery fees!).So basically, it's a place to stay, nothing more. You can do better, but you also could not a lot worse. - Cedar Roach
Grayson Hotel - The Unbound Collection by Hyatt Overview Intro Photos Location Reviews

Grayson Hotel - The Unbound Collection by Hyatt Introduce

New York City is a vibrant tapestry of experiences, and finding the perfect place to anchor your visit can truly elevate your journey. The Grayson Hotel, part of The Unbound Collection by Hyatt, emerges as a distinctive choice for those seeking a sophisticated and engaging stay right in the pulsating heart of Midtown Manhattan. This hotel isn't just a place to sleep; it's designed to be a story-worthy experience, blending the uniqueness of New York City with elevated dining, luxurious accommodations, and exemplary service. For locals, it offers more than just a room; it’s a stylish new destination for dining, drinks, and even a unique "staycation" experience.

Situated ideally between the dynamic energy of Times Square and the serene charm of Bryant Park, the Grayson Hotel provides an enviable location that puts guests minutes from Fifth Avenue, iconic attractions, and major business hubs. It’s a strategic base for exploring the city's myriad offerings, from world-class theater to premier shopping and cultural institutions. The hotel aims to envelop guests in the authentic New York City flair, with architectural details and an ambiance that speaks to the city's unique character. While some initial reviews may point to areas for improvement, the core promise of a comfortable and well-located stay, coupled with unique on-site amenities, remains strong.

What truly distinguishes The Unbound Collection by Hyatt brand is its commitment to creating hotels that are unique and storied, each with its own distinct personality. The Grayson Hotel embodies this philosophy, striving to offer more than just standard hospitality. With its array of dining concepts, including a captivating rooftop bar with city views, the hotel invites both visitors and New Yorkers to discover new facets of the city’s culinary and social scene. It positions itself as a destination where every stay contributes to an unforgettable New York tale.

Location and Accessibility

The Grayson Hotel boasts a truly exceptional location at 30 W 39th St, New York, NY 10018, USA, placing it in the highly sought-after Bryant Park neighborhood of Midtown Manhattan. This address provides guests with the ultimate convenience for both leisure and business pursuits in New York City. The hotel is strategically nestled between the iconic Times Square to the west and the refined elegance of Fifth Avenue to the east, offering immediate access to a diverse range of attractions.

One of the most significant advantages of the Grayson Hotel's location is its unparalleled proximity to Bryant Park, which is literally "right next to" the hotel, often within a 3-minute walk. This beloved urban oasis is perfect for a quick stroll, grabbing a "Blue bottle coffee," enjoying seasonal activities, or simply relaxing. The New York Public Library's majestic Stephen A. Schwarzman Building is also a mere few blocks away, providing a stunning architectural and cultural landmark. For entertainment, Broadway theaters are within easy walking distance, making it an ideal choice for theatergoers. Iconic sights like the Empire State Building are also incredibly close, about 0.28 miles away, offering stunning views and a quintessential NYC experience.

Accessibility to the Grayson Hotel is superb, largely due to its central location amidst New York City's robust public transportation network. Multiple major subway lines are easily reachable, including the N, Q, R, W, B, D, F, M, and 7 lines at the Times Square-42nd Street and Bryant Park/Fifth Avenue stations, all within a short walk. This extensive subway access provides direct connections to nearly every part of Manhattan, as well as easy transfers to other boroughs and airports. For those arriving from out of town, Grand Central Terminal and Penn Station are both conveniently close, offering excellent connections to regional rail lines. The hotel's strategic positioning ensures that guests can effortlessly navigate the city, maximizing their time exploring New York's endless attractions.

Services Offered

The Grayson Hotel, as part of The Unbound Collection by Hyatt, aims to provide a luxurious and comprehensive experience for its guests, offering a range of services designed for comfort, convenience, and enjoyment.

  • Multiple On-Site Dining Venues: The hotel features a diverse array of culinary experiences. This includes Harta, a stylish New American brasserie on the main floor with a seasonal outdoor patio, serving breakfast, lunch, and dinner. There's also Bar Cima, a Latin cocktail rooftop bar and lounge on the 29th floor, offering breathtaking city views including the Empire State Building, and Bar Harta, a second-floor al fresco wine terrace (closed seasonally, available for private events). Additionally, Tacalle, a vibrant taco truck in a hidden courtyard, serves Mexico City-style tacos and street snacks.
  • 24-Hour Fitness Center (GRIT): Guests have access to a well-equipped fitness center, allowing them to maintain their workout routines at any time.
  • Complimentary Wireless Internet Access: High-speed Wi-Fi is provided in all rooms and public areas, ensuring guests can stay connected.
  • Room Service: In-room dining is available during limited hours, offering convenience for guests who prefer to dine in the comfort of their room.
  • Concierge Services: A dedicated concierge team is available to assist guests with a wide range of needs, including restaurant reservations, theater tickets, transportation arrangements, and local recommendations.
  • Pet-Friendly Accommodations: The hotel welcomes pets, even offering a "Pawesome NYC Experience" package that includes amenities like a dog bed, bowls, organic treats, and a map of local dog parks. (Fees and deposits apply).
  • 24-Hour Front Desk: The hotel provides round-the-clock front desk service to assist with check-in/check-out, inquiries, and any immediate needs. Late check-out requests are accepted based on availability.
  • Meeting and Event Spaces: The hotel offers luxe event spaces, including options at its in-house restaurants and bars, for private parties, meetings, and social gatherings.
  • Housekeeping Services: Daily housekeeping is provided to ensure rooms are clean and refreshed. However, some reviews indicate that cleanliness can be "hit or miss" with "stains, hairs, etc." on sheets and towels, and a "duvet insert smelt like mildew."
  • Accessible Features: The hotel is committed to providing equal access with features like accessible routes, guest rooms with mobility features, and a wheelchair-accessible gym and lounge.
  • Sustainable Practices: The hotel utilizes eco-friendly cleaning products, energy-saving switches, recycling bins, and LED light bulbs.

While the range of services is comprehensive, some guest experiences suggest that consistency in cleanliness and food quality in the downstairs restaurant may vary. However, the presence of multiple dining options and the commitment to pet-friendliness are notable features.

Features / Highlights

The Grayson Hotel, as an Unbound Collection by Hyatt property, offers several distinct features and highlights designed to create a memorable and elevated experience for guests in Midtown Manhattan.

  • Spectacular Rooftop Bar (Bar Cima): Perched on the 29th floor, Bar Cima is a major highlight, offering "amazing" Latin cocktail experiences with "great city views" including the Empire State Building and the rivers. This indoor-outdoor lounge provides a vibrant social hub with breathtaking panoramic vistas.
  • Diverse Culinary Concepts: Beyond the rooftop bar, the hotel features multiple unique dining options by Apicii. Harta, a stylish New American brasserie with a seasonal outdoor patio, and Tacalle, a vibrant Mexico City-style taco truck in a hidden garden, offer distinct flavors and experiences. This variety allows guests to explore different cuisines within the hotel.
  • Prime Midtown Location: The hotel's address at 30 W 39th St places it "right next to the Bryant Park," putting guests within a short walk of iconic landmarks like the New York Public Library, Times Square, Fifth Avenue shopping, and numerous Broadway theaters. This central location is ideal for exploring the city on foot.
  • Sophisticated Room Design with City Views: Rooms and suites are designed with "striking touches of nature mingle with industrial-chic elements" and offer "incredible views of nearby iconic Midtown Manhattan attractions," including some with direct Empire State Building views. While room size is noted as typical for NYC, the design aims for a sophisticated urban feel.
  • Pet-Friendly Amenities: The "Pawesome NYC Experience" is a unique highlight for pet owners, providing special amenities such as a dog bed, bowls, treats, a "puppachino" at check-in, and a map of local dog parks, making it a welcoming choice for travelers with furry companions.
  • Excellent Staff and Service: Many reviews praise the staff for being "welcoming and friendly," providing good experiences, and being accommodating with requests like late check-out. This focus on hospitality contributes significantly to a positive stay.
  • 24-Hour Fitness Center: The "GRIT" fitness center is available around the clock, allowing guests to maintain their wellness routines at their convenience.

It's important to note that while overall experiences are positive, some specific reviews mention inconsistencies in room cleanliness (dust, stains, mildew smell) and varied food quality at the downstairs restaurant, suggesting that while the concepts are appealing, execution may sometimes be "hit or miss." Despite these points, the unique dining venues, prime location, and pet-friendly approach remain strong attractive features.

Promotions or Special Offers

The Grayson Hotel, as part of The Unbound Collection by Hyatt, frequently offers a range of promotions and special packages to enhance guest stays and attract various types of travelers. These offers are dynamic and can change, so it's always best to check the official Hyatt or Grayson Hotel website for the most current deals. However, based on available information, here are some typical promotions you might find:

  • Hyatt Member Rate: World of Hyatt members can enjoy exclusive savings on standard and premium rooms when booking directly through hyatt.com. Membership is free and also allows guests to earn and redeem points for stays.
  • Bed and Breakfast Package: This offer typically includes accommodation and breakfast at Harta, the hotel's New American brasserie, providing a convenient way to start your day with fresh coffee and breakfast favorites.
  • The Weekend Jetsetter: Designed for leisure travelers, this package often includes perks for a 2-night weekend stay, such as an Uber Gift Card and a Food & Beverage credit, making it an attractive option for a city getaway. (e.g., $20 Uber Gift Card & $25 F&B Credit for a 2-night stay, valid Feb 6, 2025 - Mar 30, 2026).
  • Pawesome NYC Experience: This special offer is tailored for guests traveling with their pets. It typically includes amenities like a "puppachino" at check-in, a Grayson dog bed, bowls, organic treats, and a map of local dog parks, highlighting the hotel's pet-friendly nature. (Valid Jan 31, 2025 - Mar 30, 2026).
  • Advance Purchase Rates: Booking well in advance often secures discounted, non-refundable rates for those with firm travel plans.
  • American Express Fine Hotels + Resorts / The Hotel Collection Benefits: For eligible American Express Platinum Card Members, booking through these programs can unlock additional benefits such as complimentary breakfast for two, room upgrades (when available), early check-in, late check-out, and a property credit for eligible charges (e.g., $100 F&B credit for stays of 2+ nights).
  • Seasonal or Event-Specific Offers: New York City hotels frequently roll out promotions tied to major events, holidays, or seasonal travel periods. These could include discounts on longer stays or packages combining rooms with local experiences.

To take advantage of these offers, always consult the official Grayson Hotel or Hyatt website. It is also advisable to inquire directly with the hotel about any promotions that might be applicable to your specific travel dates and needs, as some offers may require direct booking or specific booking codes.

Contact Information

For direct inquiries, reservations, or any questions regarding the Grayson Hotel - The Unbound Collection by Hyatt, you can use the following contact details:

Address:30 W 39th St, New York, NY 10018, USA

Phone:(212) 229-4729

Mobile Phone:+1 212-229-4729

Email:info@graysonhotel.com

These contact points provide direct access to the hotel's team for guest services, room bookings, and inquiries about their various facilities, including the on-site restaurants and bars. Given the hotel's diverse dining concepts and its desire to provide a unique experience, direct communication can be very helpful for making restaurant reservations (especially for popular spots like Bar Cima's rooftop), inquiring about pet amenities, or clarifying any specific needs for your stay. You can also visit their official website, graysonhotel.com or hyatt.com, for more detailed information and online booking options, including any current promotions. The staff's reputation for being "welcoming and friendly" suggests that your inquiries will be met with helpful assistance.

Conclusion: Why this place is suitable for locals

While the Grayson Hotel might primarily appeal to out-of-town visitors, it offers several compelling reasons why it is also highly suitable and attractive for locals in New York City, extending its utility beyond traditional guest accommodation.

Firstly, for New Yorkers, the Grayson Hotel's diverse and "elevated dining options" present an exciting new culinary and social destination. With Harta, its New American brasserie, Tacalle, the lively taco truck, and especially Bar Cima, the "amazing rooftop bar with great city views," locals have a sophisticated new array of choices for a night out. Whether it's a refined dinner, a casual bite, or cocktails with a breathtaking backdrop of the Empire State Building, these venues offer unique experiences that can rival standalone restaurants and bars. It's a perfect spot for celebrating special occasions, a chic happy hour, or simply enjoying the city's dynamic hospitality scene without venturing far from Midtown's accessibility.

Secondly, the hotel’s prime location "right next to Bryant Park" makes it an incredibly convenient hub for locals. Attending a Broadway show, visiting the New York Public Library, enjoying seasonal events at Bryant Park (like the Winter Village or Summer Film Festival), or meeting clients in Midtown becomes effortless when you have a stylish base nearby. It provides an excellent option for a "staycation," allowing New Yorkers to immerse themselves fully in the vibrant energy of the Theater District and Midtown without the hassle of a commute, transforming a regular weekend into a luxurious escape.

Furthermore, the Grayson Hotel's pet-friendly policy, highlighted by its "Pawesome NYC Experience," offers a unique benefit for local pet owners. If a New Yorker needs a temporary luxury stay due to apartment renovations, or simply desires a pampered getaway with their furry companion, the hotel provides thoughtful amenities that make traveling with pets seamless and enjoyable. This niche offering adds another layer of suitability for the local community.

While some reviews mention minor inconsistencies in room cleanliness or food quality in certain areas, the overall positive sentiment regarding the staff's friendliness and the hotel's unique features, particularly its dining and bar offerings, make it a valuable addition to the local New York scene. The Grayson Hotel provides New Yorkers with a sophisticated and accessible venue for dining, social gatherings, and even a luxurious urban retreat, right in the heart of their own city.

Grayson Hotel - The Unbound Collection by Hyatt Photos

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Grayson Hotel - The Unbound Collection by Hyatt Location

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