Open Hospitality

New York City's hospitality landscape is incredibly vast and dynamic, featuring everything from grand historic hotels to modern boutique stays, and practical extended-stay apartments. However, beyond the visible hotels and apartments that welcome guests, there's a vital, often unseen industry that powers these establishments: hospitality technology and management services. One such key player is Open Hospitality, located at 1250 Broadway in the heart of Midtown Manhattan. For New Yorkers, understanding the role of companies like Open Hospitality offers insight into the infrastructure that supports the city's robust tourism and lodging sector, ultimately enhancing the experience for both visitors and those enjoying a local staycation.

It's important to clarify from the outset: Open Hospitality is not a traditional hotel or a lodging establishment where individuals can book a room for a night or an extended stay. Instead, it is a business-to-business (B2B) company that provides essential software solutions and marketing services to hotels and other hospitality businesses. Their expertise lies in helping hotels manage reservations, engage with guests, optimize their online presence, and drive direct bookings. This behind-the-scenes work is crucial for the smooth operation and success of many hotels you might encounter across New York City.

This article will provide a clear, engaging, and factual overview of Open Hospitality, focusing on its operations from its New York office. We will explore its strategic location, the specialized services it offers to the hospitality industry, its highlights, and contact information. While maintaining a friendly and professional tone, we will provide factual details based on publicly available information, shedding light on how Open Hospitality contributes to the thriving lodging sector that benefits New Yorkers and their guests.

Understanding the technology and services that enable seamless hotel experiences can give locals a deeper appreciation for the industry that often serves as a backdrop to their city life. Open Hospitality plays a vital role in ensuring that hotels can offer efficient and personalized services, which ultimately impacts the quality of stays available in New York.

Open Hospitality is located at 1250 Broadway, New York, NY 10001, USA. This address places the company in a highly central and exceptionally well-connected part of Midtown Manhattan, specifically within the bustling Koreatown/NoMad area. This prime location is strategic for a company that serves the hospitality industry, providing easy access for clients and employees alike.

For anyone navigating New York City, the accessibility from 1250 Broadway is outstanding. The building is situated within comfortable walking distance of several major subway stations, offering extensive connections throughout the city's vast public transit network:

• 34th Street-Herald Square Station (B, D, F, M, N, Q, R, W lines): One of the city's largest subway hubs, just a few blocks north, providing comprehensive connections across Manhattan, to Brooklyn, Queens, and the Bronx. This allows for seamless travel to virtually any part of the metropolitan area.

• 33rd Street Station (PATH trains): Conveniently located, this station offers direct commuter access to and from various points in New Jersey.

• 28th Street Station (1, 2 lines): A short walk west, providing direct access along the west side of Manhattan.

The immediate proximity to Penn Station, New York City's primary intercity and commuter rail terminal for Amtrak, NJ Transit, and Long Island Rail Road, is another significant advantage. This makes it incredibly convenient for business partners or employees traveling to or from outside the city. Furthermore, numerous bus lines operate along the major avenues (Broadway, 5th Avenue, and 6th Avenue) surrounding the building, offering additional flexible transportation options.

Beyond public transportation, the location at 1250 Broadway is highly walkable to key landmarks and business districts. It’s surrounded by a high concentration of hotels, restaurants, and corporate offices, making it an ideal central hub for a hospitality technology company. This central and exceptionally well-connected location ensures that Open Hospitality is deeply embedded in the very industry it serves, right in the heart of New York's commercial and tourism hub.

Open Hospitality specializes in providing cutting-edge technology and marketing solutions primarily for hotels and other lodging businesses. They are not a lodging establishment for guests, but rather a vital partner for the hospitality industry itself. Their core services focus on enhancing the digital presence, guest engagement, and operational efficiency of their hotel clients. These services typically include:

• Hotel CRM & Marketing Automation: Open Hospitality provides Customer Relationship Management (CRM) tools specifically tailored for hotels. This includes solutions for email marketing, guest surveys, loyalty programs, and reputation management. Their aim is to help hotels personalize guest communication, improve engagement throughout the guest journey, and foster loyalty.

• Website & Booking Engine Solutions: They offer robust platforms for creating and managing hotel websites that are fully integrated with online booking engines. This empowers hotels to drive direct bookings, reducing reliance on third-party online travel agencies (OTAs) and maximizing revenue.

• Channel Management: Solutions to help hotels manage their inventory and rates across various distribution channels (such as OTAs, global distribution systems, and their own website) from a single point of management. This ensures consistent pricing and availability across all platforms.

• Yield Management: Tools that assist hotels in dynamically pricing their rooms to achieve optimal occupancy and Average Daily Rate (ADR). This involves automating inventory opens and closes based on demand and market conditions.

• Enterprise Management: For multi-property hotel groups, Open Hospitality offers solutions that allow centralized management of rates, channels, and reporting across an entire portfolio of properties.

• Integration with Other Hospitality Tools: Their systems are designed to integrate seamlessly with various third-party tools, including payment gateways, guest messaging platforms, key lock systems, and Point-of-Sale (POS) systems, creating a comprehensive operational ecosystem for hotels.

• Digital Marketing Solutions: Beyond software, they partner with marketing agencies to offer a full suite of digital marketing services, including paid media, visual content creation, public relations, and data-driven strategy development, all aimed at optimizing hotel revenue and online visibility.

In essence, Open Hospitality acts as a strategic technology partner, helping hotels streamline their operations, enhance guest experiences, and grow their direct booking revenue.

While Open Hospitality is a B2B service provider and not a traditional hotel, its features and highlights are centered around the benefits it provides to its clients in the lodging industry:

• Comprehensive All-in-One Platform: Open Hospitality offers a robust suite of integrated solutions including PMS (Property Management System), Channel Management, Yield Management, and a fully integrated Website & Booking Engine. This "all-in-one" approach simplifies operations for hotels by providing a single point of management for critical functions.

• Focus on Direct Bookings & Revenue Optimization: A key highlight is their strong emphasis on helping hotels increase direct bookings, which often translates to higher profitability for the hotel. Their tools are designed to dynamically manage pricing and inventory to maximize revenue.

• Deep Integrations: They offer extensive API integrations with major distribution platforms (like Expedia, Booking.com, Google Hotels) and other essential hotel technologies (payment systems, keyless entry, guest messaging), ensuring seamless data flow and operational efficiency.

• 24/7 Support: Open Hospitality emphasizes reliable, round-the-clock support in multiple languages (e.g., English and Spanish), providing peace of mind for hotel clients who operate 24/7.

• Infrastructure Reliability: They highlight their robust infrastructure with claims of "zero downtime in 5 years and counting," which is a crucial feature for mission-critical hotel operations.

• Expertise in Hotel Digital Marketing: Beyond software, their offerings extend to strategic digital marketing services, helping hotels improve their online visibility and attract more guests.

• Located in a Hospitality Hub: Their presence at 1250 Broadway in Midtown Manhattan places them at the epicenter of New York City's hospitality and business districts, facilitating close relationships with local clients and an understanding of urban market dynamics.

These features collectively underscore Open Hospitality's commitment to being a holistic technology and marketing partner for the lodging sector.

Since Open Hospitality is a business-to-business (B2B) service provider rather than a consumer-facing lodging establishment, their "promotions" typically manifest as special offers or pricing models for their hotel clients, rather than discounts for individual room bookings. These might include:

• Introductory Packages: Special pricing for new hotel clients signing up for multiple services (e.g., PMS, Channel Manager, and Booking Engine) as a bundled solution.

• Tiered Pricing: Offering different service tiers (e.g., basic, premium, enterprise) with varying features and corresponding price points, allowing hotels to choose a plan that fits their budget and needs.

• Pilot Programs: Opportunities for hotels to test new features or software versions at a reduced cost or with a temporary trial period.

• Partnership Deals: Collaborations with other technology providers or industry associations that might offer discounted rates to members or clients of their partners.

• Free Demos or Consultations: Open Hospitality likely offers free demonstrations of their software and consultations to prospective hotel clients to showcase the value of their solutions without an initial financial commitment.

• Long-Term Contract Incentives: Reduced monthly fees or waived setup costs for hotels that commit to longer-term contracts.

For hotels in the New York region (or elsewhere) interested in Open Hospitality's services, the best way to learn about any current promotions or pricing structures would be to visit their official business website or to contact their sales team directly. They would be able to provide tailored information based on the hotel's specific needs and size.

To learn more about Open Hospitality and their comprehensive solutions for the lodging industry, or to inquire about their services, you can reach them using the following contact details:

• Address: 1250 Broadway, New York, NY 10001, USA

• Phone: (212) 989-7227

• Mobile Phone: +1 212-989-7227

For detailed information about their software products, service packages, or to schedule a demo, visiting their official corporate website would be the most comprehensive resource. This will provide in-depth descriptions of their technology solutions, case studies, and opportunities to connect with their sales or support teams.

While Open Hospitality is not a lodging establishment for guests, its presence at 1250 Broadway in New York City is highly suitable for locals in a significant, albeit indirect, way. For New Yorkers, understanding and supporting the businesses that empower the city's hospitality sector contributes to a stronger local economy and better experiences for everyone.

Firstly, Open Hospitality's role in the New York City economy is crucial. By providing advanced technology and marketing solutions to hotels, they help these businesses thrive. Successful hotels mean more jobs for New Yorkers, from front desk staff and housekeepers to chefs and marketing professionals. It also contributes to the city's tax base, which funds public services and infrastructure that benefit all residents. Supporting companies like Open Hospitality means supporting the backbone of New York's vibrant tourism and business travel industries.

Secondly, Open Hospitality's services ultimately lead to a better lodging experience across the city. By helping hotels optimize their operations, personalize guest communication, and drive direct bookings, they enable a more efficient and enjoyable stay for both visitors and New Yorkers embarking on a staycation. When hotels use sophisticated CRM and booking systems, it translates to smoother check-ins, more relevant offers, and generally higher standards of service, which directly impacts the guest experience.

Finally, its central location at 1250 Broadway means Open Hospitality is embedded within the heart of New York's business and hospitality districts. This proximity allows them to work closely with local hotels, understand the unique challenges and opportunities of the NYC market, and contribute directly to the city's reputation as a world-class destination. For New Yorkers who appreciate the city's thriving hospitality scene, knowing that companies like Open Hospitality are at the forefront of innovation provides a sense of confidence in the industry's continued growth and quality.

Open Hospitality

1250 Broadway, New York, NY 10001, USA