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Sheraton ico

Sheraton

790 7th Ave, New York, NY 10019, USA

3.0
Expensive, bad service and false advertising. My family and i stayed there over Thanksgiving. When booking the room i made sure to screenshot the perks of daily resort fee or whatever they call it. It specifically said, 30 a day on food or drinks at the hotel and 2 tickets to the hop on hop off bus tour. On arrival I went to check in and was informed they have no more 2 bed rooms left, even though I had booked it a month before. The guy at the counter would say he's checking and then stand in the back (could see him through the window) in 10 minute segments. He did this twice, just hanging out back there. He finally came out and said he found one. We went to the room and what do we find? 1 bed. Back to the counter and he magically finds a room with 2 beds, says it's an upgrade, same room, higher floor. Like I'm supposed to be appreciative that they found a room for me to stay in that booked a month ago.Later that night I go to the concierge desk to get the hop on hop off bus tickets. I'm told they don't and haven't had any for quite some time. Said they are based on availability and they don't have any. I explained that nowhere on the website when booking it does it say "based on availability". Went round and round with them and they finally agreed to not charge for the daily fee, which doesn't fix the fact that I would still need to spend 140 for 2 tickets. They just didn't get it. Of the 35 a day, I can eat 30 of it, so 5x5=25 which will not cover the 140. They finally said they can't do anything for me.I reached out to Sheraton cooperate directly. I was put in contact with someone who barely spoke English. He asked for my screenshot, luckily I had one. It's been a month and no response.Last day there, flight got canceled. Requested to extend my stay 1 night. I'm told I can extend my room by 1 night but I'm in an upgraded room (not my choice, hotels fault) and it would be almost double what I had paid the night before to stay one additional night. Again, called corporate, no joy, same run around.In conclusion, the hotel started us off with a terrible check in experience, lied about getting some tickets and did nothing, and when needing to extend my stay they decided to stick it to us. Stayed last year at the renaissance in times square, so much better. Do your self a favor and stay at the renaissance. - Brian Wilson
Sheraton Overview Intro Photos Location Reviews

Sheraton Introduce

New York City, a global icon of energy, innovation, and unforgettable experiences, draws millions each year to its vibrant streets. For New Yorkers looking to immerse themselves in the dazzling heart of their own city, whether for a special occasion, a convenient business stay, or hosting out-of-town visitors, choosing a hotel that combines prime location with comfort is key. The Sheraton New York Times Square Hotel, situated amidst the bright lights and bustling energy of Midtown, stands as a prominent fixture in the city's hospitality landscape. This article aims to provide a clear, engaging, and informative overview of the Sheraton New York Times Square Hotel, detailing its exceptional positioning, the array of services and features it provides, and why it remains a compelling choice for New Yorkers seeking a fantastic hotel experience in their own remarkable city.

The Sheraton New York Times Square Hotel is a well-established property known for its significant presence in Midtown. While some past guest experiences highlight challenges with service consistency and promotion fulfillment, other reviews commend the "very clean and comfortable" rooms and "very friendly and helpful" staff, indicating a mixed but overall effort to provide a pleasant stay. For locals, this hotel's immense advantage lies in its strategic location, offering unparalleled access to Broadway shows, Times Square's electric atmosphere, and numerous other iconic attractions, making it an undeniable hub for experiencing the quintessential New York City vibe.

Location and Accessibility

The Sheraton New York Times Square Hotel boasts an enviable address: 790 7th Ave, New York, NY 10019, USA. This places it directly on 7th Avenue, in the heart of Midtown Manhattan, just steps away from the iconic energy of Times Square. For New Yorkers, this location is virtually unbeatable, providing immediate and effortless access to some of the city's most celebrated landmarks and essential transportation hubs.

Stepping out of the hotel, you are within short walking distance of:

  • Times Square: The dazzling epicenter of entertainment, with its iconic billboards, street performers, and vibrant atmosphere.

  • Broadway's Theatre District: Countless theaters offering world-class musicals and plays are just around the corner, making it perfect for pre- or post-show convenience.

  • Carnegie Hall: The legendary concert venue is a brief stroll north on 7th Avenue.

  • Central Park: Manhattan's sprawling green oasis is just a few blocks north, offering opportunities for relaxation, recreation, and scenic beauty.

  • Rockefeller Center: Home to NBC Studios, Top of the Rock, and seasonal attractions, easily accessible by foot.

The hotel's accessibility is further enhanced by its proximity to major subway lines. The 50th Street subway station (1 and 2 trains) is practically at its doorstep, and the 50th Street/Broadway station (N, Q, R, W trains) is also incredibly close. Additionally, the Times Square-42nd Street/Port Authority Bus Terminal complex (connecting to A, C, E, N, Q, R, S, W, 1, 2, 3, 7 subway lines and numerous bus routes) is just a few blocks south. This extensive subway network ensures seamless travel to virtually any part of New York City, including major transportation hubs like Grand Central Terminal and Penn Station. For those arriving from New York's airports (JFK, LaGuardia, or Newark), the central location simplifies taxi, ride-share, or public transit connections. The strategic placement of the Sheraton New York Times Square means guests spend less time in transit and more time immersing themselves in the vibrant energy of the city.

Services Offered

The Sheraton New York Times Square Hotel, as a large, full-service property within the Marriott portfolio, offers a comprehensive range of services designed to cater to both leisure and business travelers. While guest experiences regarding service consistency can vary, the hotel generally aims to provide a comfortable and convenient stay. Reviews specifically mention staff being "very friendly and helpful."

  • 24-Hour Front Desk and Concierge Services: Staff are available around the clock to assist with check-in/out, provide local recommendations, arrange transportation, and address guest inquiries.

  • Complimentary Basic Wi-Fi: Standard internet access is typically provided in public areas, with premium Wi-Fi often available in guest rooms for a fee or as a Marriott Bonvoy benefit.

  • Daily Housekeeping: Ensuring that rooms are cleaned and refreshed daily, contributing to the "very clean" experience mentioned in reviews.

  • Luggage Storage: Secure facilities for storing bags before check-in or after check-out, allowing guests to explore the city freely.

  • Business Center: Equipped with computers, printers, and internet access, ideal for business travelers.

  • Dry Cleaning/Laundry Service: Professional services available to keep your wardrobe fresh during your stay.

  • Room Service: Convenient dining options delivered directly to your room during specified hours.

  • Accessibility Features: The hotel generally offers accessible rooms and facilities to ensure comfort for guests with mobility needs.

  • Valet Parking: Available for a fee, providing a convenient solution for guests arriving by car in a busy urban area, though off-site parking is often utilized.

  • Gift Shop/Newsstand: On-site retail for last-minute necessities, snacks, and souvenirs.

Features / Highlights

The Sheraton New York Times Square Hotel offers several key features and highlights that enhance the guest experience, leveraging its massive scale and central location to provide a comprehensive range of amenities.

  • Massive Scale and Capacity: As one of the largest hotels in New York City with over 1,700 rooms, it can accommodate a significant number of guests, making it a frequent choice for large groups, conferences, and conventions.

  • Prime Times Square Location: Its unbeatable position provides immediate access to Broadway, Times Square, and other major Midtown attractions. Guests appreciate being "walking distance to just about everything."

  • Comfortable Guest Rooms: Reviews indicate rooms are "very clean and comfortable," providing a pleasant stay experience despite the hotel's size.

  • Fitness Center: A well-equipped fitness center allows guests to maintain their workout routines while traveling. In some cases, it may offer Peloton bikes and classes.

  • On-Site Dining: The hotel typically features multiple dining outlets, which may include a restaurant for breakfast, a casual cafe, and a bar or lounge for evening relaxation and drinks. These options provide convenience without needing to leave the hotel.

  • Extensive Meeting and Event Space: With over 60,000 square feet of flexible event space, including a Grand Ballroom, the hotel is a major venue for conferences, conventions, and social events.

  • Marriott Bonvoy Program: Guests can earn and redeem Marriott Bonvoy points for their stay, and elite members may enjoy additional perks such as complimentary Wi-Fi, late check-out, or lounge access (if available).

  • Club Lounge (if applicable): Many Sheraton properties offer a Club Lounge for elite Marriott Bonvoy members or guests who book Club level rooms, providing complimentary breakfast, snacks, and evening refreshments.

While some past guests have expressed concerns regarding elevator wait times due to the hotel's size and occasional operational issues, the overall comfort and location remain key highlights.

Promotions or Special Offers

The Sheraton New York Times Square Hotel, as part of the Marriott Bonvoy portfolio, frequently offers a variety of promotions and special packages designed to provide value and attract a diverse range of guests. It is always recommended to check their official website or the Marriott Bonvoy website directly for the most current deals and to ensure you receive the best available rates.

Common types of promotions and offers you might find include:

  • Marriott Bonvoy Member Rates: Exclusive lower rates for Marriott Bonvoy loyalty program members, encouraging direct bookings. Members also earn points for stays that can be redeemed for future nights, experiences, or other perks.

  • Advance Purchase Discounts: Often providing savings (e.g., 5-15% off) when booking your stay a certain number of days or weeks in advance.

  • Stay Longer & Save: Reduced nightly rates for extended stays (e.g., 3+ nights), encouraging guests to enjoy more time in the city.

  • Breakfast Inclusive Rates: Packages that include daily breakfast, offering added convenience and value.

  • Family Packages: Deals that might include perks for families, though specific details vary.

  • AAA/AARP Member Discounts: Special rates for members of AAA or AARP.

  • Government & Military Rates: Exclusive discounts for eligible government employees and military personnel.

  • Seasonal Promotions: Offers tied to specific holidays, events (e.g., New Year's Eve in Times Square), or times of the year.

  • Resort Fee Inclusions: While a resort fee is often charged, it's crucial to verify what is included, as past reviews indicate discrepancies (e.g., food/drink credits, specific tickets) that need to be confirmed at booking and check-in to avoid "false advertising" issues.

As highlighted by customer reviews, it is essential for guests to proactively verify the inclusions of any "resort fee" or promotional offers, especially those related to third-party services like bus tours, directly with the hotel upon arrival to avoid misunderstandings.

Contact Information

For reservations, inquiries, or any other assistance regarding the Sheraton New York Times Square Hotel, you can use the following contact details:

Address: 790 7th Ave, New York, NY 10019, USA

Phone: (212) 262-3200 (Main Hotel Line)

Mobile Phone: +1 212-262-3200 (This is the same as the main phone number, provided for international dialing clarity)

Reservations: You can book directly via the phone number above or, more commonly, through the official Marriott Bonvoy website or the Sheraton brand website, which will provide the most up-to-date availability and rates.

Online: The most comprehensive and up-to-date information, including direct booking options, virtual tours (if available), and a detailed list of amenities, can be found on the official Marriott Bonvoy website for the Sheraton New York Times Square Hotel.

Email: While direct email addresses for individual hotels are less common for general inquiries, a contact form is usually available on their official website, or you can use the general Marriott Bonvoy customer service contact if specific issues arise.

Conclusion: Why this place is suitable for locals

For New Yorkers, the Sheraton New York Times Square Hotel presents a uniquely positioned and highly suitable option for a variety of needs, leveraging its prime location to offer an quintessential city experience. For a local seeking an unparalleled "staycation," this hotel provides immediate access to the electrifying heart of Manhattan. Imagine spending a weekend immersed in the energy of Times Square, catching a world-class Broadway show just steps from your door, or enjoying a leisurely stroll through Central Park, which is conveniently close by. It’s the ultimate urban escape, offering a chance to fully embrace the vibrant core of your own city without the hassle of extensive travel.

For the busy New York business professional, the hotel's strategic placement in Midtown is a significant advantage. Its proximity to major corporate offices, media hubs, and the Theatre District makes it an ideal base for early morning meetings, late-night events, or hosting out-of-town colleagues. The extensive meeting and event spaces also make it a convenient choice for local conferences or professional gatherings.

While some past guest experiences highlight challenges, the consistent praise for "very clean and comfortable" rooms and "very friendly and helpful" staff indicates a commitment to providing a pleasant stay. For New Yorkers hosting visiting friends or family, recommending the Sheraton New York Times Square means offering them a central, well-known, and amenity-rich accommodation option that will undoubtedly enhance their first-hand experience of New York City's most iconic sights. Ultimately, the Sheraton New York Times Square is an excellent choice for locals who prioritize location, comfort, and direct access to the pulsating heart of New York City, making it ideal for everything from a quick overnight stay to a memorable urban getaway right in their own backyard.

Sheraton Photos

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