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Sheraton New York Times Square Hotel

811 7th Avenue, W 53rd St, New York, NY 10019, USA

3.0
I was pleasantly surprised with my experience at the Sheraton Times Square. After reading many scathing reviews, I found the experience surprisingly enjoyable. Yes, the lobby and restaurant are are non-existent right now. However, they have turned their club lounge into a very comfortable bar and restaurant area that is very serviceable. Our stay started with Chris at the front desk who expertly walked us through the issues that we would encounter and the best way to avoid them. He was amazing, as was most of the staff we encountered. Come on, people, it is New York, you will inevitably cross paths with someone cranky. Bottom line... hotel was clean, beds were comfortable, and the location is absolute perfection. One more thing... It is explained quite clearly that you are charged $35 per day on top of your rate. It's not a surprise. We made the most of it and ended each evening in the bar with a round of drinks that we charged to our room that were paid for with the extra $35 we paid. They just want you to leave some of your money in the hotel. A lot of hotels do it, it is not groundbreaking. I will be back. - Anne Romano
Sheraton New York Times Square Hotel Overview Intro Photos Location Reviews

Sheraton New York Times Square Hotel Introduce

New York City, a vibrant and dynamic hub, offers an unparalleled experience for everyone, from its lifelong residents to first-time visitors. Whether you're planning a well-deserved staycation to rediscover the magic of your own city or searching for the perfect accommodation to recommend to out-of-town guests, the choice of hotel can significantly shape the experience. Among the myriad options, the Sheraton New York Times Square Hotel stands out as a prominent choice, offering a blend of classic comfort and prime location that caters to both locals and tourists alike.

Located in the very heart of Midtown Manhattan, the Sheraton New York Times Square Hotel provides an ideal base for exploring everything New York has to offer. It's more than just a place to sleep; it’s a strategic launchpad for your city adventures, placing you within easy reach of world-renowned attractions, entertainment, and business centers. Despite its large scale, the hotel is committed to providing a comfortable and welcoming environment, striving to make each guest's stay memorable.

While some recent reviews highlight ongoing renovations to the lobby and main restaurant areas, it's important to note that the hotel has proactively adapted to ensure guest comfort. The club lounge has been ingeniously transformed into a "very comfortable bar and restaurant area that is very serviceable," demonstrating the hotel's dedication to maintaining a high standard of service even amidst improvements. Guests have consistently praised the staff, with special mentions for individuals like Chris and Nicole at the front desk, and Love in housekeeping, for their "amazing," "incredibly friendly and efficient" service. This dedication to guest satisfaction underscores the hotel's commitment to making every stay a "truly wonderful experience."

New Yorkers considering a staycation will find the Sheraton New York Times Square Hotel to be a convenient and exciting option, allowing them to immerse themselves in the city’s energy without the typical travel hassles. For those welcoming visitors, recommending this hotel means providing them with a comfortable, centrally located, and well-serviced base from which to explore the best of New York. The positive feedback on cleanliness, comfortable beds, and absolute perfection in location further solidifies its appeal.

The Sheraton New York Times Square Hotel boasts an enviable address at 811 7th Avenue, W 53rd St, New York, NY 10019, USA. This places it directly in the vibrant heart of Midtown Manhattan, offering unparalleled access to some of New York City's most iconic landmarks and attractions.

For locals, this location is incredibly strategic for a quick city escape or for welcoming out-of-town visitors who want to be in the thick of the action. You are literally steps away from the dazzling lights and energy of Times Square, making it incredibly easy to catch a Broadway show, explore the myriad of shops, or simply soak in the electrifying atmosphere. The proximity to Broadway theaters is a major draw, allowing for seamless enjoyment of the city's world-class theatrical productions.

Accessibility is one of the hotel's strongest suits. Being on 7th Avenue and 53rd Street means you are exceptionally well-connected to New York City's extensive public transportation network. Several subway lines are within a very short walking distance, including the N, Q, R, W, B, D, E, F, and M trains. This extensive access allows for effortless travel to nearly every part of Manhattan, Brooklyn, Queens, and beyond. Whether you're heading to a business meeting in the Financial District, exploring the trendy neighborhoods of Greenwich Village, or visiting museums along Museum Mile, reaching your destination from the Sheraton is remarkably convenient.

For those arriving from the airports, direct connections via subway or AirTrain/NJ Transit are readily available from JFK, LaGuardia, and Newark Liberty International Airports. The hotel's central location also makes it easy for taxis, ride-sharing services, and private car services to pick up and drop off guests efficiently. Even for New Yorkers, the convenience of avoiding long commutes to city attractions during a staycation is a significant advantage. The hotel's position allows you to maximize your time experiencing the city rather than spending it in transit.

Beyond the immediate Times Square area, the hotel's location offers easy access to other major points of interest. Central Park is just a few blocks north, providing a serene escape for a morning jog or a leisurely stroll. The Museum of Modern Art (MoMA) is also within walking distance, offering world-class art. The vibrant dining scene of Hell's Kitchen and the upscale shopping of Fifth Avenue are also easily accessible, ensuring that guests have a diverse range of activities right at their fingertips.

The Sheraton New York Times Square Hotel is dedicated to providing a comprehensive range of services designed to ensure a comfortable and convenient stay for all its guests. While some areas are currently undergoing renovation, the hotel has adapted its services to maintain high standards.

  • 24-Hour Front Desk and Concierge Services: The hotel offers round-the-clock assistance for check-in/check-out, inquiries, and luggage services. Guests have particularly praised the efficiency and friendliness of front desk staff like Chris and Nicole, who go above and beyond to ensure a smooth experience.
  • Daily Housekeeping: Rooms are regularly serviced and maintained to ensure cleanliness and comfort throughout your stay. Housekeeping staff, such as Love, have received commendation for their impeccable service.
  • Club Lounge (Temporary Restaurant/Bar Area): While the main restaurant and lobby are under renovation, the hotel has ingeniously converted its club lounge into a functional and comfortable bar and restaurant area. This space serves as a central hub for dining, drinks, and relaxation, ensuring guests still have access to on-site food and beverage options.
  • Fitness Center: For guests looking to maintain their wellness routine, the hotel provides a fitness center equipped for various workouts.
  • Business Services: The hotel offers essential business services, including printing and internet access, catering to the needs of business travelers.
  • Luggage Storage: Guests can utilize luggage storage facilities, allowing for convenient exploration of the city before check-in or after check-out, especially useful if your room isn't ready immediately.
  • Valet Parking: Valet parking services are available for guests arriving by car, offering convenience in a busy urban environment (fees apply).
  • Wi-Fi Access: High-speed internet access is available throughout the hotel, allowing guests to stay connected for work or leisure.
  • Accessibility Features: The hotel is committed to accessibility, providing various features for guests with disabilities, including accessible rooms and public areas.
  • Mobile Check-in/Check-out: Guests can often utilize mobile check-in and check-out options, streamlining the arrival and departure process.

The Sheraton New York Times Square Hotel offers several distinctive features and highlights that enhance the guest experience, even with ongoing renovations. These elements contribute to its enduring popularity and why it remains a solid choice for those visiting or staying in New York.

  • Exceptional Staff Service: A recurring highlight in guest reviews is the outstanding service provided by the staff. From the front desk to housekeeping, team members are consistently praised for their professionalism, friendliness, and attentiveness. This high level of service ensures that guests feel valued and well-cared for, making for a truly pleasant stay. As one reviewer noted, "most of the staff we encountered" were "amazing."
  • Prime Times Square Location: As previously detailed, the hotel’s absolute perfection in location is a major draw. Being in the heart of Times Square means immediate access to Broadway shows, iconic landmarks, major subway lines, and a plethora of dining and entertainment options. This convenience is invaluable for both leisure and business travelers.
  • Comfortable and Clean Rooms: Despite being a large urban hotel, guests consistently commend the cleanliness of the rooms and the comfort of the beds. The commitment to a clean and relaxing environment ensures a good night's sleep amidst the city's hustle and bustle. Reviews mention "beds were comfortable" and rooms being "impeccable."
  • Spacious Club Suites: For those seeking extra space and amenities, the club suites are highlighted as "spectacular, impeccable, and extremely spacious." These rooms often come with additional perks, providing a more luxurious experience for guests.
  • Adaptable Amenities During Renovation: The hotel's proactive approach to managing ongoing renovations is a notable feature. By transforming the club lounge into a "very comfortable bar and restaurant area," they ensure that guests still have access to essential services and a pleasant space for dining and socializing, minimizing disruption.
  • Thoughtful Guest Experiences: The hotel implements strategies to enhance guest value. The "club lounge turned into a very comfortable bar and restaurant area" is one example. Additionally, while there is a daily destination fee, the hotel offers creative ways for guests to utilize this credit, such as applying it towards drinks at the bar, encouraging guests to "leave some of your money in the hotel" in an enjoyable way. This transparent approach, where the fee is "explained quite clearly," prevents surprises and allows guests to make the most of it.
    • 35 Daily Rate (Destination Fee): The hotel charges a $35 daily destination fee. It’s important to note that this is not an unexpected charge but is clearly communicated. Guests have highlighted that this fee can often be used as a credit towards on-site dining and bar services, offering a way to mitigate the cost while enjoying the hotel's amenities. For example, guests have successfully used this credit for "a round of drinks at the bar."

The Sheraton New York Times Square Hotel frequently offers promotions and special deals to enhance the value of your stay. While specific offers can vary based on seasonality and availability, it's always advisable to check their official website or contact them directly for the most current information.

Guests should be aware of the daily destination fee, which is currently $35. As noted by real customers, this fee is clearly explained upon check-in and is not a hidden charge. A significant benefit of this fee is that it can often be applied as a credit towards services within the hotel, such as food and beverage purchases at the on-site bar and restaurant (currently operating from the converted club lounge). This allows guests to effectively utilize the fee to enjoy drinks or meals during their stay, making it feel less like an additional cost and more like a pre-paid credit for amenities.

As part of the Marriott Bonvoy loyalty program, guests who are members can often benefit from exclusive rates, earn points on their stays, and redeem points for future nights or other rewards. This is particularly advantageous for frequent travelers or those who prefer to stay within the Marriott portfolio. Members might also gain access to additional perks such as complimentary Wi-Fi, late check-out, or room upgrades, depending on their membership tier.

Given that the hotel is currently undergoing renovations, it's possible that special "renovation rates" or "soft opening offers" might be available at certain times to acknowledge any temporary inconveniences. While not explicitly stated in the provided information, it's always worth inquiring about such possibilities.

For the most accurate and up-to-date promotions, including any packages that bundle breakfast, parking, or local attractions, it is strongly recommended to visit the official Sheraton New York Times Square Hotel website or call their reservations team directly. They will be able to provide the best available rates and explain how any destination fees or promotions can benefit your specific stay.

For any inquiries, reservations, or direct assistance regarding your stay, the Sheraton New York Times Square Hotel can be reached through the following contact details:

Address: 811 7th Avenue, W 53rd St, New York, NY 10019, USA

Phone: (212) 581-1000

Mobile Phone: +1 212-581-1000

Whether you prefer to call the front desk directly for immediate assistance or reach out to their reservations team for future bookings, the hotel staff is ready to help you plan your ideal New York City experience.

For New Yorkers, the Sheraton New York Times Square Hotel presents a compelling option for a variety of reasons, making it far more than just a hotel for out-of-towners. It’s an ideal choice whether you’re seeking a vibrant staycation, need a convenient base for visitors, or require a central hub for business.

Firstly, its prime location is an undeniable asset. For a local staycation, being right in the heart of Times Square means immediate access to world-class entertainment, dining, and cultural experiences without the usual commute. Imagine ending a long week by easily catching a Broadway show, enjoying a sophisticated meal, and then simply walking a few blocks back to a comfortable room, eliminating the need for subway rides or traffic. This unparalleled convenience allows New Yorkers to fully immerse themselves in the city’s energy from a fresh perspective, transforming a regular weekend into a memorable urban retreat.

Secondly, the hotel offers a level of comfort and service that can provide a welcome change of pace from daily life. Reviews consistently praise the cleanliness of the rooms and the comfort of the beds, ensuring a restful night’s sleep. The staff's exceptional friendliness and efficiency, as highlighted by multiple guests, contribute significantly to a pleasant and stress-free experience. Even with ongoing renovations, the hotel's proactive approach to guest comfort, such as converting the club lounge into a serviceable bar and restaurant, demonstrates a commitment to ensuring a positive stay. This attention to detail means you can truly relax and be pampered, a luxury many New Yorkers might not often afford themselves.

Furthermore, for those hosting friends or family visiting from outside the city, recommending the Sheraton New York Times Square Hotel is a smart choice. Its central location makes it incredibly easy for visitors to navigate the city’s major attractions independently, while also providing a perfect meeting point for shared adventures. The hotel's reliable service and comfortable accommodations ensure your guests will have a positive impression of their time in New York, reflecting well on your recommendation. The transparency around the $35 daily destination fee, which can be utilized as a credit within the hotel, also provides a tangible benefit that guests can appreciate.

In conclusion, the Sheraton New York Times Square Hotel is suitable for locals because it offers a perfect blend of prime location, dedicated service, and comfortable amenities. Whether you’re planning a luxurious escape from your daily routine, seeking a convenient base for guests, or simply want to experience the vibrant heart of New York City from a refreshed vantage point, this hotel provides an excellent solution that caters directly to the needs and desires of New Yorkers.

Sheraton New York Times Square Hotel Photos

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Sheraton New York Times Square Hotel Location

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