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Hyatt Place New York / Chelsea

140 W 24th St, New York, NY 10011, USA

3.0
I recently stayed at Hyatt Place New York / Chelsea from May 22–25 during my first-ever trip to NYC. I was really looking forward to the stay — the location is fantastic (my favorite part for sure!), and the front desk team was consistently friendly and helpful when they weren’t having their side conversations with one another.That said, my experience was ultimately disappointing, and I won’t be returning to this particular location-which saddens me to say.When I arrived at the listed check-in time, I was told my room would be ready in five minutes. I ended up waiting over 30 minutes in the lobby, which was a frustrating start. Surprisingly, this day, check-in time wasn’t that busy, so I awkwardly sat in the lobby for what felt like a while. However, I did really appreciate being placed on a high floor with an amazing view — that was a nice touch.However, things went downhill from there. The elevators were chaotic, and on more than one occasion I was asked to get off by staff who needed to use them, which was awkward and inconvenient.The most serious issue was with my room (Room #3006), which had a major leak in the bathroom ceiling. The first night, I woke up to water dripping steadily from the vent. By the second night, the leak had worsened, forming a hole in the ceiling with water and debris coming through. It was unsettling, and I had to use every towel in the room just to manage the mess.I reported the issue to the front desk, and while I was offered a room change, it was only if I moved immediately — which wasn’t feasible as I had plans and my partner wasn’t there. I asked to move later that evening and was told that wasn’t an option. Maintenance checked the room while I was out, but by that point, the damage (and my discomfort) was already done.To add to the confusion, I had paid for a 2 p.m. checkout when booking, but was initially told I had to leave at noon. After some back and forth, my original late checkout was honored, but the inconsistency just added to the frustration. Please be mindful when you select the $20 add-on via the app when you book-it likely may not be honored without that back and forth banter.While I did receive some Hyatt points as a gesture, I don’t feel it adequately reflects the level of disruption and discomfort I experienced. It certainly wasn’t enough to make me consider staying here again. Such a bummer!This trip was important to me, and I had really hoped for a more positive stay. Unfortunately, that just wasn’t the case. NYC however is incredible - so i definitely be coming back more frequently. - Patrick Bickmann
Hyatt Place New York / Chelsea Overview Intro Photos Location Reviews

Hyatt Place New York / Chelsea Introduce

For those of us navigating the vibrant and ever-evolving landscape of New York City, finding the right hotel for a staycation, for visiting friends and family, or for a comfortable business trip is always a key consideration. The Hyatt Place New York / Chelsea, strategically located in the dynamic Chelsea neighborhood, aims to be a top contender in this quest. It promises a modern, convenient, and comfortable experience, often highlighted by its prime location and impressive views. As a professional content writer specializing in local business SEO, my goal is to provide a factual and engaging overview of this hotel, drawing insights from real customer experiences to give you a comprehensive picture of what to expect.

While a hotel can never be perfect, understanding the blend of its strengths and areas for improvement is crucial for making an informed decision. The reviews provided paint a picture of a hotel with significant positives – like its incredible location, friendly staff, and stunning views – tempered by some operational challenges, such as elevator waits and, in one unfortunate instance, a serious room maintenance issue. Our focus will be on presenting these details transparently, allowing you, as a local user, to assess if the Hyatt Place New York / Chelsea aligns with your priorities for a New York City stay.

The Hyatt Place New York / Chelsea is ideally located at 140 W 24th St, New York, NY 10011, USA. This address places it firmly within the bustling and highly desirable Chelsea neighborhood. Its central position offers immediate access to some of Manhattan's most exciting attractions. To the west, you'll find the famed High Line elevated park and the vibrant art galleries of Chelsea. To the east, the historic Flatiron District and Madison Square Park provide beautiful green spaces and iconic architecture. The energy of Midtown is just a short journey north, while the charm of Greenwich Village lies a short distance south. This location is consistently praised as "fantastic" and a "prime location" by guests, making it an excellent base for exploring the city.

Accessibility to the Hyatt Place New York / Chelsea is exceptionally convenient, a major advantage for any New Yorker or visitor. The hotel is situated within easy walking distance of multiple major subway lines, ensuring seamless travel throughout the city. The 1, C, E, F, and M subway lines are all accessible from nearby stations along 6th, 7th, and 8th Avenues, including the 23rd Street and 14th Street stops. This robust public transportation network allows guests to effortlessly reach popular destinations such as Times Square, Broadway theaters, the Financial District, and museums uptown. Numerous bus routes also serve the area, providing additional options for getting around. The neighborhood itself is highly walkable, making it easy to explore local restaurants, shops, and attractions on foot. Whether you're commuting for business or venturing out for leisure, the hotel's central location makes every journey convenient.

Hyatt Place hotels are designed to offer a comfortable and convenient experience, and the New York / Chelsea location provides a range of services aimed at making guests feel at home.

  • Complimentary Breakfast: A significant perk, as noted by a reviewer, providing a "more than adequate" selection to start the day conveniently.
  • 24/7 Dining Options: Hyatt Place properties typically offer a 24/7 Gallery Menu, allowing guests to order freshly prepared meals, and a 24/7 Gallery Market for grab-and-go items, snacks, and beverages.
  • Free Wi-Fi: High-speed internet access available throughout the hotel, essential for both leisure and business travelers.
  • Fitness Center: An on-site gym for guests to maintain their workout routines.
  • Business Services: Access to computers and printing facilities in the public areas.
  • 24-Hour Front Desk: Consistently friendly and helpful staff available around the clock for assistance, check-in, and check-out, though one reviewer noted occasional side conversations.
  • Pet-Friendly Policy: Many Hyatt Place locations are pet-friendly (it's advisable to confirm directly with this specific hotel for their policy and any associated fees).
  • Late Check-out Options: The hotel offers options for late check-out, though one reviewer noted some "back and forth" was required to honor a pre-paid 2 p.m. checkout, suggesting guests should be mindful of verifying this.

The Hyatt Place New York / Chelsea boasts several features and highlights that contribute significantly to its appeal, even amidst operational challenges experienced by some guests.

  • Amazing Views: A standout feature consistently praised by guests. Many rooms, especially on higher floors, offer "stunning" and "truly breathtaking" views of the iconic NYC skyline, making waking up here an unforgettable experience.
  • Modern and Spacious Rooms: Reviewers highlight the rooms as "modern, surprisingly spacious by NYC standards, and meticulously maintained." This is a significant advantage in a city where space can be a premium, providing a comfortable and aesthetically pleasing environment.
  • Exceptional Cleanliness: The hotel maintains a high standard of cleanliness, with reviews noting "cleanliness is clearly a priority here, with everything from the bathroom to the bedding in excellent condition."
  • Prime Chelsea Location: As discussed, the hotel's location offers unparalleled access to vibrant neighborhoods, dining, shopping, and major attractions, making it ideal for exploration.
  • Friendly Front Desk Team: Despite occasional distractions, the front desk staff are generally described as "consistently friendly and helpful," contributing positively to the guest experience.
  • Comfortable Beds: Although not explicitly detailed in all reviews, "comfortable" beds are generally a hallmark of the Hyatt Place brand, aiming to ensure a good night's sleep.

It is important to acknowledge the issues noted by one reviewer: the "chaotic" elevators, staff sometimes asking guests to exit elevators, and a "major leak in the bathroom ceiling" in Room #3006. These experiences highlight areas where the hotel's operational consistency can impact guest comfort.

Hyatt Place New York / Chelsea, as part of the broader Hyatt brand, frequently participates in various promotions and special offers. These are primarily accessible through the official Hyatt website or the Hyatt's loyalty program, World of Hyatt.

  • World of Hyatt Benefits: Members of the World of Hyatt loyalty program can access exclusive member rates, earn and redeem points for free nights, enjoy complimentary room upgrades (subject to availability), and receive late checkout privileges (which may still require verification, as per one review's experience).
  • Seasonal Sales and Packages: Hyatt often runs global or regional sales events, offering discounted rates during specific booking periods. Look for "New York City deals" or "Chelsea hotel promotions" on their website.
  • Stay Longer, Save More: Discounts for extended stays, which can be beneficial for locals on a multi-day staycation or for hosting long-term guests.
  • AAA/AARP Member Rates: Discounts available for members of these organizations.
  • Government/Military Rates: Special rates for eligible government and military personnel.
  • Corporate Rates: If you work for a company with a corporate agreement with Hyatt, you may be eligible for discounted rates.

To find the most current and best-value promotions for your stay at Hyatt Place New York / Chelsea, it is highly recommended to visit the official Hyatt website or contact the hotel directly. Always review the terms and conditions of any offer carefully.

For reservations, inquiries, or more information about the Hyatt Place New York / Chelsea, you can use the following contact details:

Address: 140 W 24th St, New York, NY 10011, USA

Phone: (929) 430-2400

Mobile Phone: +1 929-430-2400

These numbers will connect you directly to the hotel's front desk or reservations team, allowing you to get the most accurate and up-to-date information regarding room availability, amenities, specific requests, and any current promotions. In light of the reviews, directly confirming any pre-paid add-ons like late checkout upon booking and again at check-in might be a prudent step.

The Hyatt Place New York / Chelsea presents a compelling option for New York City locals, offering a blend of strong advantages and some areas for improvement that are important to acknowledge. Its "fantastic" and "prime location" in Chelsea is undoubtedly its strongest suit, providing unparalleled access to the city's best offerings, whether for a staycation or for housing visiting friends and family. The modern, spacious, and meticulously clean rooms, combined with those "stunning" NYC skyline views, offer a truly memorable backdrop for any stay. The included breakfast is also a welcome convenience, helping guests start their day efficiently.

While the noted issues with elevator waits and, in one instance, a significant room maintenance problem and late checkout confusion, are undeniably frustrating, they provide insights into operational areas that the hotel could improve. For a local, being aware of "the elevator rush" between 8-9 AM means planning accordingly, and directly confirming paid-for extras like late checkout can mitigate potential "back and forth banter." Ultimately, for a New Yorker seeking a centrally located, clean, and visually appealing hotel with great views and convenient amenities, the Hyatt Place New York / Chelsea remains a solid choice, offering "excellent value" for experiencing the vibrant heart of our incredible city.

Hyatt Place New York / Chelsea Photos

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Hyatt Place New York / Chelsea Location

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